Jeffrey Morganfield II

Snellville

Summary

Results-driven professional with a proven track record at OmniMax/Amerimax, excelling in pricing analysis, data entry and customer service. Demonstrated expertise in Microsoft Excel and problem-solving, achieving 100% data accuracy and enhancing operational efficiency. Recognized for delivering exceptional customer satisfaction and streamlining processes to improve order management.

Overview

years of professional experience

Work History

Pricing Coordinator / Customer Care Representative

OmniMax / Amerimax

Nappanee

01.2021 - 01.2024

Administered daily pricing updates across multiple product lines, ensuring 100% data accuracy within Excel and Avante systems.
Partnered cross-functionally with Sales and Customer Care to resolve pricing discrepancies and deliver fast, customer-focused solutions.
Processed and verified high-volume orders while ensuring compliance with company standards and pricing controls.
Improved data integrity and pricing transparency through proactive audits and continuous process enhancements.
Recognized for exceptional accuracy, responsiveness, and commitment to customer satisfaction.

Digital Media Transfer Specialist

YesVideo

Norcross

01.2018 - 01.2021

Executed end-to-end digital transfer operations, maintaining stringent quality standards on all customer submissions.
Entered and verified customer data in proprietary systems with zero data entry errors.
Managed packaging, labeling, and shipping logistics to ensure on-time delivery and order traceability.
Repaired, restored, and quality-checked damaged media, achieving a 98% customer satisfaction rate.
Collaborated with team members to streamline workflows, reducing rework and turnaround time.

Staging Specialist

Stratix Corporation (Contractor)

Norcross

01.2016 - 01.2018

Configured and staged complex IT devices according to detailed customer specifications.
Installed and validated software packages, ensuring all configurations met client performance and compliance standards.
Coordinated shipping logistics and quality control for high-volume device deployments.
Contributed to process improvements that enhanced operational efficiency and reduced order turnaround time.

Education

Hillsborough Community College

High school or equivalent -

Shiloh High School

Skills

Microsoft Excel proficiency
Data entry skills
Customer Service
Pricing Analysis
Order Management
Time Management
Problem Solving
Shipping & Receiving

Communication
Microsoft Office Suite
Oracle ERP
Microsoft Word
Outlook
PowerPoint
Oracle
Fast 5

Timeline