Jeffrey Poth
Richmond Hill
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
15
15
years of professional experience
Work History
Internet Manager
Keller's Auto Sales
2012.11 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Explained very technical financial information to applicants in easy to understand language.
Home Life Supervisor
Best Buy
2008.11 - 2012.11
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized sales and merchandise areas to avoid issues or unnecessary work delays due to cluttered or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated staff on organizational mission and goals to help employees achieve success.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Bachelor of Arts - Graphic Design
Georgia Southern University
Statesboro, Georgia05.2008
Skills
- Product and Service Sales
- Relationship Building
- Communication
- Customer Service
- Presentation skills
- MS Office
- Critical and Creative Thinking
- Attention to Detail
Timeline
Internet Manager
Keller's Auto Sales
2012.11 - Current
Home Life Supervisor
Best Buy
2008.11 - 2012.11
Bachelor of Arts - Graphic Design
Georgia Southern University
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