Jeffrey S. Bourbo

o Ensure the new Operator's vision is communicated and executeds nationwide

o Develop and execute strategic plans to optimize sales, profitability, and the overall guest and team

member experience

o Provide Operators with the necessary tools and resources to ensure successful restaurant openings

o Develop contingency plans addressing sales targets, labor staffing, inventory management, and

equipment requirements

o Recruit and onboard 300+ Field Talent Staff (trainers) to support training initiatives for new Operator

teams

o Mentor Operators to ensure a deep understanding and consistent execution of brand standards and food

safety protocols

o Ensure the new Operators vision is communicated and executed

• Led and supervised all operational activities and team members at Chick-fil-A Inc.-Operated Restaurants in multiple locations across VA, MO, and AR
• Orchestrated the recruitment, hiring, and onboarding processes for new team members, ensuring compliance with company policies and standards
• Developed and executed comprehensive training programs to elevate team members to Pathway standards, fostering a culture of excellence and continuous improvement
• Conducted regular performance evaluations and implemented performance management plans to maximize individual and team effectiveness
• Fostered clear communication channels and established role clarity among team members to optimize workflow and collaboration
• Devised and implemented streamlined processes and procedures to ensure adherence to all employment laws and regulations
• Analyzed and evaluated key performance metrics related to customer engagement, sales growth, and financial returns, devising strategic plans to drive improvement and maximize business outcomes
• Conducted in-depth assessments of vendor performance and made informed decisions regarding vendor relationships to enhance operational efficiency and cost-effectiveness
• Managed inventory levels and oversaw the inventory and ordering processes, optimizing resource allocation and minimizing waste
• Proactively identified and addressed operational bottlenecks, leveraging innovative strategies to enhance productivity and throughput
• Utilized data analysis, including End of Month package review, to inform strategic decision-making and drive business growth
• Ensured seamless transitions during management changes and maintained operational readiness across all restaurant locations

• Spearheaded international expansion into the US market from South America
• Identified product-market fit, marketing strategies, and leads through detailed market analyses

• Managed marketing, daily operations, goal setting, project management, and inventory management while maintaining full-time student status
• Responsible for all components of business for evening hours
• Prioritized short-term and long-term success in customer experience, team member experience, business results, and food safety
• Established a high-performance leadership team
• Increased sales through catering outreach
• Oversaw the catering process from ordering, creation of invoices, planning, execution, and collection of payment