Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Jelahni A. Lloyd

Locust Grove

Summary

Dedicated front desk receptionist with proven skills in communication and organization. Known for enhancing customer satisfaction and streamlining front desk operations. Results-driven professional with experience in customer service and operations. Skilled in problem-solving and team collaboration, contributing to improved service delivery and customer engagement. Adaptable individual with a diverse background in service and operations. Strong communication and organizational skills supported by a commitment to enhancing customer experiences and team performance.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Bethany College
Bethany
01.2025 - 07.2025
  • Greeted visitors and directed them to appropriate staff members.
  • Managed incoming calls and routed them to relevant departments.
  • Scheduled appointments and maintained the front desk calendar efficiently.
  • Maintained a clean and organized front desk area for professionalism.
  • Assisted clients with inquiries, providing information about services offered.
  • Coordinated with maintenance staff to address facility issues promptly.
  • Developed and implemented front desk procedures for improved service efficiency.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Physical Plant worker

Bethany College
Bethany
01.2023 - 01.2025
  • Operated machinery for efficient processing of materials in campus facilities.
  • Maintained cleanliness and organization in work areas throughout the plant.
  • Assisted in inventory management by tracking supplies and materials usage.
  • Collaborated with team members to ensure timely completion of tasks.
  • Followed safety protocols to maintain a secure working environment.
  • Supported equipment maintenance by performing routine inspections and repairs.
  • Trained new staff on operational procedures and safety practices.
  • Recorded daily activities and reported issues to supervisors for resolution.

Instructor

Bethany Soccer Camps
Bethany
06.2024 - 08.2024
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Developed training programs for youth soccer players across various skill levels.
  • Conducted engaging drills to improve players' technical skills and teamwork.

Part-time Porter

Billy’s Food Mart
St. John’s
01.2017 - 01.2018
  • Assist with the unloading of the delivery truck.
  • Assist customers
  • Packed shelves and priced goods
  • Maintained cleanliness and organization of store interiors and exteriors.
  • Assisted customers with carrying groceries and locating products.
  • Operated pallet jacks to transport inventory throughout the store.
  • Stocked shelves with merchandise and ensured proper product placement.
  • Monitored inventory levels and reported shortages to management promptly.

Customer Service Representative

VEG International
ST JOHNS
01.2016 - 01.2017
  • Assisted customers with inquiries and product information.
  • Processed orders and managed customer accounts efficiently.
  • Provided support in resolving customer complaints and issues.
  • Maintained knowledge of products and services offered by the company.
  • Collaborated with team members to streamline service procedures.
  • Utilized CRM software to track customer interactions and feedback.
  • Offered guidance on product selection based on customer needs.
  • Conducted follow-up communications to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Arts Degree - Business Management

Bethany College
Bethany, West Virginia, USA
01.2025

High School Diploma -

Antigua Grammar Schoo1
ANTIGUA AND BARBUDA
06-2018

Skills

  • Customer service
  • Team building
  • Time management
  • Project management
  • Inventory management
  • Communication skills
  • Problem resolution

Volunteer Experience

  • Soccer Player, Bethany College, Bethany, WV, Won the NCAA PAC in 2021
  • Martial Arts, Purple Dragon International Don Jitsu Ryu Martial Arts, Antigua, 1st Degree Black Belt
  • Soccer Player, Villa Lions Club, ANTIGUA
  • Soccer Player, Antigua Grammar School, ANTIGUA
  • Participated in multiple National Clean-up Campaigns, ANTIGUA
  • Open water Swimming, Dolphin Swim Club, Fort James Beach, ANTIGUA, 01/2004, 12/2020

References

  • Melissa Carter (Coworker, Bethany College) -4043988497 MelissaCarter0711@gmail.com
  • Zane Roberts (Supervisor, Veg International ) -4704378825 ZaneRoberts12@hotmail.com
  • Kaylan Samuel ( Coworker , Billys Food Mart) -678 933 3352 Samuelkaylan8@gmail.com

Timeline

Front Desk Receptionist

Bethany College
01.2025 - 07.2025

Instructor

Bethany Soccer Camps
06.2024 - 08.2024

Physical Plant worker

Bethany College
01.2023 - 01.2025

Part-time Porter

Billy’s Food Mart
01.2017 - 01.2018

Customer Service Representative

VEG International
01.2016 - 01.2017

Bachelor of Arts Degree - Business Management

Bethany College

High School Diploma -

Antigua Grammar Schoo1

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Jelahni A. Lloyd