Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jelani Calvin

Union City

Summary

Dedicated office support professional with a proven track record of delivering exceptional administrative and customer service support. Proficient in handling various office responsibilities including scheduling, data entry, filing, and record-keeping. Demonstrated ability to provide top-notch administrative support in a corporate setting to enhance daily operations.

Overview

10
10
years of professional experience

Work History

Front Office Receptionist/ Reservations Agent

Playa Resort
11.2019 - 05.2024
  • Trained new employees on customer service, money handling and organizing strategies.
  • Recorded accurate and efficient records in customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Set and achieved company defined sales goals.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered phone calls and directed inquiries to appropriate staff members.
  • Provided hospitality and support to visitors and meeting attendees.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Front Office Receptionist

RIU Palace Hotel Resort & Spa
07.2017 - 06.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Worked effectively in fast-paced environments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Collected room deposits, fees, and payments.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Ground OPS Customer Service Agent

SouthWest Airlines
06.2014 - 07.2017
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Developed strong communication and organizational skills through working on group projects.
  • Identified issues, analyzed information and provided solutions to problems.
  • Processed and secured unclaimed luggage.
  • Updated records when lost, delayed or pilfered bags were found.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Communicated with site personnel by relaying information via radio calls.
  • Monitored gate areas and addressed security situations with management.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Education

Certificate - Customer Service

HEART TRUST - College Of Innovation And Technology
03.2019

High School Diploma -

Herbert Morrison Technical High School
Saint James, Jamaica
06.2012

Skills

  • Client support expertise
  • Detail-oriented data management
  • Sales experience
  • Experienced with MS Office applications
  • Conflict resolution
  • Team coordination
  • Effective troubleshooting skills
  • Office management skills
  • Customer engagement
  • Clear oral/written communication
  • Inventory control
  • Information confidentiality
  • Multi-line phone proficiency

Timeline

Front Office Receptionist/ Reservations Agent

Playa Resort
11.2019 - 05.2024

Front Office Receptionist

RIU Palace Hotel Resort & Spa
07.2017 - 06.2019

Ground OPS Customer Service Agent

SouthWest Airlines
06.2014 - 07.2017

Certificate - Customer Service

HEART TRUST - College Of Innovation And Technology

High School Diploma -

Herbert Morrison Technical High School

Similar Profiles

CREATE PROFILE
Jelani Calvin