Jelani Vernon
Atlanta
Summary
Experienced Health Professional that delivers care with compassion and ensures dignity. Detail oriented with strong problem solving, communication, and teamwork skills. Uses extensive knowledge of health, fitness, and nutrition issues as tools to create positive changes in lives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Navigator
UnitedHealthcare
02.2023 - Current
- Educate members on gaps in care and assisted with scheduling provider appointments.
- Assists members with social determinants of health and linked to appropriate community resources.
- Identify gaps in care and assisted in closure of gaps.
- Maintains confidential health information according to state and federal regulations.
Rehabilitation Technician
Shepherd Center
01.2018 - Current
- Collaborate with therapists to develop detailed care plans for patients with traumatic brain injuries
- Helps clients adapt to altered lifestyles while providing therapeutic environments for clients and families
- Implements exercises beneficial to physical, occupational, and recreational therapy needs
- Expeditiously communicates back to nurses and therapists regarding patient performance and condition
- Engages and communicates with patients in motivational and educational conversation
- Achieved 91% Satisfactory Rating upon 1st evaluation score
Community Health Worker
Somatus
01.2021 - 02.2023
- Helps census of 470+ vulnerable individuals navigate complex healthcare system.
- Targets specific community groups with wellness and disease management information.
- Manages enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Obtained demographic, insurance and financial information from community members to offer thorough and personalized assistance.
- Works directly with patient treatment teams and participated in care coordination procedures.
- Established relationship with several different provider offices for continuity of care with mutual patients.
Rehabilitation Technician
Emory Healthcare
03.2020 - 12.2020
- Joined to provide rehabilitative therapy for COVID+ and brain injury affected patients
- Helped develop, implement and optimize patient treatment plans and goals to create efficient discharge process
- Answered telephone calls and perform light clerical duties to maintain smooth operations while attending to various program needs.
- Helped develop care plans for patients with complex needs and assist patients with using rehabilitation equipment.
Patient Care Technician
Emory Healthcare
10.2015 - 11.2017
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Evaluated patients to identify behavioral concerns and medically relevant symptoms
- Interacted effectively with patients, families, staff, and other hospital department staff to deliver high level of customer service and teamwork
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Member of unit that achieved top 10 percentile in patient satisfaction six times
Customer Service Representative
Publix Super Markets
11.2008 - 09.2014
- Preserved revenue streams by utilizing strong communication and negotiation skills to maintain customer satisfaction
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected customer and management feedback and made process changes to exceed customer satisfaction goal by 35% in final two years
Physical Education Teacher
Arete Preperatory School
08.2011 - 05.2012
- Taught physical education classes covering exercise strategies, sports, and safety to students
- Assessed student physical fitness levels and adjusted objectives according to successes
- Provided creative and structured environment for children at school that fostered interest in physical fitness
- Collaborated with other teachers to develop and implement school's first physical education program
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication
Education
Bachelor of Science - Kinesiology
Georgia State University
Atlanta, GA05.2017
Associate of Science - Health And Physical Education
Georgia Perimeter College
Decatur, GA12.2013
Skills
- Comprehensive Knowledge of Health, Nutrition, and Fitness Issues
- Experienced in Planning, Organizing, and Coordinating Wellness Programs
- Working with Patients of Different Ages, Races, Cultural, and Socio-Economic Backgrounds
- Implementing Physical, Occupational, and Recreational Therapy Exercises
- Sports Coaching
- Certified Nursing Assistant
- Basic Life Support
Certification
- Basic Life Support
- Certified Nursing Assistant
- Physical Best Instructor
Timeline
Care Navigator
UnitedHealthcare
02.2023 - Current
Community Health Worker
Somatus
01.2021 - 02.2023
Rehabilitation Technician
Emory Healthcare
03.2020 - 12.2020
Rehabilitation Technician
Shepherd Center
01.2018 - Current
Patient Care Technician
Emory Healthcare
10.2015 - 11.2017
Physical Education Teacher
Arete Preperatory School
08.2011 - 05.2012
Customer Service Representative
Publix Super Markets
11.2008 - 09.2014
Bachelor of Science - Kinesiology
Georgia State University
Associate of Science - Health And Physical Education
Georgia Perimeter College
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