Jeliah Simon
Palmetto
Summary
Resolved customer issues with empathy and precision to enhance satisfaction and maintain performance standards in dynamic settings.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Quality Auditor
Vallicore
Houston, TX
05.2025 - 03.2026
- Conducted comprehensive quality audits to ensure compliance with industry standards and internal procedures.
- Developed and implemented corrective action plans to address audit findings and enhance operational efficiency.
- Collaborated with cross-functional teams to identify areas for process improvement and risk mitigation.
- Trained junior auditors on quality assurance protocols, fostering knowledge sharing and team development.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
Customer Service Representative
Conduent
Houston, TX
05.2023 - 05.2025
- Resolved customer inquiries through inbound phone support for state benefit programs, enhancing user experience with online systems.
- Documented interactions meticulously in CRM software, contributing to data integrity.
- Exceeded performance standards for call handling, customer satisfaction, and compliance. Cultivated team success by providing guidance and informal coaching to colleagues.
Customer Support Agent
TTEC
Houston, TX
06.2021 - 04.2023
- Achieved customer satisfaction ratings above 90% by delivering exceptional phone, chat, and email support for a major telecommunications client.
- Resolved billing issues and service requests while troubleshooting accounts to enhance overall customer experience.
- Demonstrated adaptability by excelling in both remote and on-site work settings.
CNA
Resthaven Living Center
Bogalusa, LA
03.2020 - 05.2021
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and implemented care plans effectively.
- Monitored vital signs, reporting any changes to healthcare team promptly for timely intervention.
- Educated residents and families on care routines, fostering understanding and cooperation in health management.
Sales Associate / Customer Service
Dollar General
Bogalusa, LA
08.2018 - 02.2020
- Developed and maintained strong client relationships to drive customer satisfaction and loyalty.
- Conducted market research to identify potential leads and enhance sales strategies.
- Trained new sales representatives on company products, processes, and best practices.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
Education
High School Diploma -
Bogalusa High School
Bogalusa, LA5 2018
Skills
- Data entry
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Call center experience
- Conflict resolution
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Customer relationship management (CRM)
Languages
English
Full Professional
Timeline
Quality Auditor
Vallicore
05.2025 - 03.2026
Customer Service Representative
Conduent
05.2023 - 05.2025
Customer Support Agent
TTEC
06.2021 - 04.2023
CNA
Resthaven Living Center
03.2020 - 05.2021
Sales Associate / Customer Service
Dollar General
08.2018 - 02.2020
High School Diploma -
Bogalusa High School