JEMELLA WALLER
Atlanta
Summary
Diligent Assistant Security Director supporting comprehensive security systems and procedures for property, buildings and equipment. Exercises knowledge of security principles and employs practices and techniques to establish and maintain facility safety and security. Information Security Officer with more than 3 years in information security, compliance and risk management. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Daycare Teacher provides students with safe and nurturing learning environment. Possesses excellent communication, interpersonal and problem-solving skills. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
6
6
years of professional experience
Work History
Host
Grady Memorial Hospital
07.2022 - Current
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Backed up servers by checking on tables and retrieving items for guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Assisted managers with quickly resolving service- and food-related issues.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Security
Allied Universal
01.2021 - 09.2022
- Answer calls
- Monitor cameras
- Check doors
- Patrol buildings in/out.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Warehouse Associate
DHL/Smart Solutions
03.2021 - 02.2022
- Receiving and processing incoming stock and materials
- Picking and filling orders from stocks
- Packing and shipping orders
- Organization
- Retrieve stocks.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Improved warehouse efficiency by streamlining inventory management processes.
Cashier/Stock Associate (part Time)
Walmart
08.2020 - 12.2020
- Ring up customers orders
- Unload and stock merchandise
- Assist customers with their needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Health Service Technician
Georgia Regional Hospital
10.2018 - 08.2020
- Answered clients call signals in a timely manner
- Led activities for recreation and socialization of the clients
- Actively ensured the safety and security of all clients
- Assisted clients who could not care for themselves
- Observed and documented patient data, behavior and activity
- Prepared clients for treatment or examination.
- Promoted a safe and hygienic environment, maintaining cleanliness standards in treatment rooms and equipment.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Took and recorded patients' vital signs, documenting in medical charts.
- Developed strong rapport with patients and families, offering support throughout their healthcare journey.
Retail Sales Advisor
H&M Cumberland Mall
03.2019 - 08.2020
- Customer service and merchandise
- Unloading and organizing merchandise
- Cash register
- Locating merchandise for customers.
- Achieved higher sales results by utilizing effective upselling techniques and engaging with customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Boosted customer satisfaction by providing personalized product recommendations and efficient service.
- Managed cash register after end of shift to balance and record accurate transactions.
Daycare Aid
Tender Years Learning Center
05.2018 - 07.2018
- Supervised and monitored the safety of children at the center
- Prepared meals and organized mealtimes and snacks for children
- Helped children keep good hygiene
- Changed the diapers of infants and toddlers
- Organized activities that allowed children to learn and explore interests
- Ensured daily schedule was maintained to ensure day ran smoothly.
- Monitored children's activities to verify safety and wellbeing.
- Supported children''s transition between various activities throughout the day, minimizing disruptions and maintaining structure.
Behavioral Health Technician
Georgia Regional Hospital
09.2017 - 04.2018
- Led the distribution of meals to patients throughout the day
- Assisted medical staff with patients
- Served as liaison between the client and the team to promote effective communication
- Managed patient’s activities of daily living
- Ensured cleanliness of patient’s units
- Monitored and anticipated patients’ needs by offering fluids and snacks, recording amounts consumed.
Education
High School Diploma -
South Atlanta High School
Atlanta, NE05.2018
Skills
- Time Management
- CPR Certified
- Team Player
- Communication Skills (written and verbal)
- Customer Service
- Safety
- Childcare
- Flexible work schedule
- Fast Learner
- Mobile Security
- Network Security
- Security resource allocation
- Schedule Management
- General security
- Special Event Security
- Emergency Training
- Transaction Balance Sheets
- Problem-Solving
- Analytical Thinking
- Retail Operations
- Merchandise Packaging
- Credits and Refunds
- Product restocking
- Merchandise Restocking
- Customer Relations
- Cleaning and sanitizing
- Cash Handling
- Cash handling and management
- Patience and Empathy
- Time management skills
- Cash Management
- Return and Exchange Processing
- Order Packaging
- Basic Mathematics
- Refund handling
- Returns processing
- Sales expertise
- Relationship Building
- Inbound Call Management
- Staff education and training
- Sales Quota Achievement
- Quality Control
- Order Fulfillment
- Issue and Complaint Resolution
- Business Development
- Following scripts
- Office equipment proficiency
- Order and Refund Processing
- Medical terminology knowledge
- Customer Retention Strategies
- Call Documentation
- POS Systems and Ordering Platforms
- Key holder experience
- Account Updates
- Product and service knowledge
- Training development aptitude
- Billing Adjustments and Refunds
- Customer Data Confidentiality
- Microsoft Exchange
- Document and Records Management
- Work Prioritization
- Database Management
- Remote Office Availability
- Professional telephone demeanor
- Call Center Operations
- Billing management
- MS Office
- Computer Skills
- Understanding Customer Needs
- Phone Etiquette
- Account updating
- Complaint resolution
- Typing Speed
- Learning Style Assessment
- Innovative lesson planning
- Team Teaching and Collaboration
- Subject matter expertise
- Student Records Management
- Core Curriculum and Standards
- Curriculum compliance with [State]
- Co-Teaching and Co-Planning
- Collaborative learning
- Learning Assessments
- Child Development
- Assessment Strategies
- Safety Protocols
- Student assessment
- Positive Learning Environment
- Social-Emotional Learning training
- Assignment Grading
- Learning Strategies
- Classroom Management
- Instructional Methods
- Instructional Materials Creation
- Classroom Safety Practices
- Interpersonal and Social Skills
- Parent-Teacher Communication
- Lesson Planning
- Motivating students
- Student Motivation and Engagement
- Alternative Learning Methods
- Lead Generation
- Customer Relationship Management (CRM)
- Team Collaboration
- Menu presentation
- Flexible and Adaptable
- Supply Management
- Conflict and Complaint Resolution
- Menu Memorization
- Warm and Friendly
- Cleaning and sanitation
- Effective Multitasking
- Safe Food Handling
References
Available Upon Request
Timeline
Host
Grady Memorial Hospital
07.2022 - Current
Warehouse Associate
DHL/Smart Solutions
03.2021 - 02.2022
Security
Allied Universal
01.2021 - 09.2022
Cashier/Stock Associate (part Time)
Walmart
08.2020 - 12.2020
Retail Sales Advisor
H&M Cumberland Mall
03.2019 - 08.2020
Health Service Technician
Georgia Regional Hospital
10.2018 - 08.2020
Daycare Aid
Tender Years Learning Center
05.2018 - 07.2018
Behavioral Health Technician
Georgia Regional Hospital
09.2017 - 04.2018
High School Diploma -
South Atlanta High School
Similar Profiles
Roosevelt BannermanRoosevelt Bannerman
EVS Technician at Grady Memorial HospitalEVS Technician at Grady Memorial Hospital
Brooke HayhurstBrooke Hayhurst
EMT at Grady Memorial HospitalEMT at Grady Memorial Hospital
Imani LennoxImani Lennox
Emergency Room Phlebotomist at Grady Memorial HospitalEmergency Room Phlebotomist at Grady Memorial Hospital