JEN GERDZHIKOFF
Atlanta
Summary
Dedicated Food and Beverage professional with over 15 years experience in hospitality environments, with a passion for detail and exceptional customer service. Adept communicator with team leading and development skills, and highly dedicated to career growth
Overview
11
11
years of professional experience
Work History
Manager
Atlas (1 Michelin Star) / The Garden Room
11.2023 - Current
- Oversee all operational functions of both restaurants for FOH and BOH
- Constantly achieving departmental goals by developing and executing strategic plans and performance metrics
- Manage budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth and always surpassing budget goals
- Increasing team productivity by implementing streamlined processes and effective communication strategies
- Actively developing a strong company culture focused on staff engagement, collaboration, and continuous learning opportunities
- Actively involved with increasing Guest Scores in Open Table and enhancing guest satisfaction by fostering guest relationships at the highest level
- Forbes Travel Guide certified. Implements Steps of Service for both restaurants and monitors flawless execution
- Closely working with Creative Culinary Director to achieve a 2 Michelin Stars status for Atlas and 1 Michelin Star for The Garden Room
Manager
Del Frisco's Double Eagle Steakhouse
05.2021 - 11.2023
- Oversaw all operational functions of restaurant, including main dining room, bars, patio, private dining and off-site catering
- Monitored service and staff performance daily, conducted pre-shift meetings, controlled flow of service and seating, controlled daily labor and managed overtime for FOH and BOH
- Was in charge of all FOH new hire training and developing, as well as actively being involved with recruiting, interviewing and hiring new staff members
- Cross-trained existing employees to maximize team agility and performance
- Was in charge of by weekly liquor inventories, invoices and weekly staff schedule
- Was actively involved with increasing Guest Voice scores
- Developed and maintained guest relationships by proving outstanding service and introducing guests to LSC program
- Task Forced at Del Frisco's Grille, a sister property, by assisting leadership with running shifts, developing team members, educating on PDRs, and closing down procedures
- Decreased bar cost to 17% by implementing successful SOPs
- Contributed greatly to overall cleanliness of restaurant, resulting in wining Outstanding Facility award in 2021
Manager
American Cut Steakhouse Buckhead
10.2019 - 03.2020
- Upheld the philosophies, core values, and fundamentals of the company to the satisfaction of the ownership group and Board of Directors
- Managed all day-to-day activities, such as: monitoring service and performance of the team, staff training and developing, controlling reservations and seating, and anticipating guests' needs
- Conducted leadership and staff building exercises to boost morale, as well as led engaging line ups that encouraged positivity, creativity, and teamwork from the staff
- Worked closely with the events management team to flawlessly execute BEO functions and brought in extra revenue by coordinating unique promotional events
- Monitored labor and overtime, created all FOH schedules, and efficiently maximized staff productivity and business profitability
- Utilized prior experiences in health and safety procedures to increase scores and educated the team on those practices
Bar Manager/Beverage & Food Manager
W Atlanta Midtown
08.2018 - 09.2019
- Oversaw all operational functions of Living Room, Wet Deck, In Room Dining, Trace and Rise
- Developed and implemented cocktail menus to enhance bar reputation and be in compliance with the W Brand Standards
- Helped drive GSS scores. F&B satisfaction increased by 21%; restaurant service increased by 20%; staff service increased by 41%; GSS overall satisfaction increased by 47%; intent to recommend increased by 30%
- Helped increase BSA performance scores by 30%
- Motivated and disciplined talent members and implemented new mentoring and incentive programs, which increased workers' morale
- Recruited, hired and trained staff on bar practices, customer service and W brand standards, as well as productivity strategies
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events by working closely with the marketing team and the W Insider to create and execute those ideas
- Increased profits with enhanced inventory oversight and strategic pricing adjustments, which also reduced beverage cost from 28% to 22%
- Created and implemented on boarding training manuals, side work sheets, BSA packet manuals, and financial reports for all talent members
- Vice President of the Atlanta Marriott Restaurant Council
Pool Bar Manager/Outlets Supervisor
Omni Hotel, The Battery Atlanta
02.2018 - 08.2018
- Managed and directed all pool bar, lobby bar, and in room dining staff, including weekly scheduling of shifts, new hire training and developing; ensured company's standards are followed
- Developed new processes for employee evaluations, created training manuals for new hires, created pre-shift and side work sheets, and conducted all new hire trainings
- Managed pool bar and lobby bar inventory, restocked supplies and placed orders
- Created all pool bar activations, as well as oversaw all pool bar sponsored events
Food And Beverage Supervisor
Hyatt Regency Suites Atlanta NW
08.2015 - 02.2018
- Supervised banquets, restaurant, bar, and in room dining
- Oversaw all banquet functions, such as, weddings and corporate events
- Assisted F&B manager with inventory, ordered appropriate supplies, payroll, schedule, conducted new hire interviews and performance reviews, imputed data into MICROS, BOB, and HotSOS
- Created training manuals, power point presentations and questionnaires for new and current associates
- Worked closely with sales managers and banquet captains to ensure site visits and banquet function operations ran smoothly
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Associate and Leader of the Quarter Awards; Member of the Associate Holiday Committee; Graduate of Manager in Development program
Public Relations Assistant
LiebePR
10.2013 - 10.2014
- Created PR campaigns, press releases, pitch letters, fact sheets, and marketing materials for various clients
- Worked with PR executives, models, press, and bloggers to plan and execute events
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Collaborated with developers, advertisers, and production managers to market products and services
Education
Double Bachelor's - Journalism/Theater
Georgia State University
Atlanta, GA2013
Skills
- Aloha, MICROS, BOB, HotSOS, HotShop, HotSchedules, NBO, Teams, Compeat, Microsoft Office
- Seven Rooms, Triple Seat, OpenTable Harri, Avero
- TIPS, CPR, ServSafe, Sommelier Level 1 certifications
- Marketing, PR, Advertising, Activations
- Training and Development
- Performance and Operations Management
- Strategic Planning and Sales Management
- Guest Relationship Management
- Project Management and Cost Control
- Multilingual
Timeline
Manager
Atlas (1 Michelin Star) / The Garden Room
11.2023 - Current
Manager
Del Frisco's Double Eagle Steakhouse
05.2021 - 11.2023
Manager
American Cut Steakhouse Buckhead
10.2019 - 03.2020
Bar Manager/Beverage & Food Manager
W Atlanta Midtown
08.2018 - 09.2019
Pool Bar Manager/Outlets Supervisor
Omni Hotel, The Battery Atlanta
02.2018 - 08.2018
Food And Beverage Supervisor
Hyatt Regency Suites Atlanta NW
08.2015 - 02.2018
Public Relations Assistant
LiebePR
10.2013 - 10.2014
Double Bachelor's - Journalism/Theater
Georgia State University
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