Jency Flores
Marietta
Summary
Dedicated Bartender and Guest Service Professional skilled in delivering exceptional customer experiences and enhancing service quality through effective staff training. Demonstrated ability to excel in high-impact service environments while maintaining strong multitasking capabilities and a collaborative team approach.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Bartender, Guest Services, Barback, Ace Trainer
Topgolf Alpharetta
Alpharetta, GA
07.2022 - 08.2026
- Trained new staff on bartending techniques, menu knowledge, and customer engagement strategies.
- Collaborated with team members to deliver exceptional customer service in fast-paced environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Worked multiple positions and gained many skills
- Learned leadership skills
Cashier
McDonald's
Alpharetta, GA
06.2021 - 10.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstation to enhance customer experience.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Resolved customer inquiries and complaints to ensure satisfaction and retention.
Hostess
Taco Mac Restaurant
Alpharetta, GA
11.2021 - 04.2022
- Managed reservation system, optimizing table turnover during peak hours.
- Welcomed and seated guests efficiently, ensuring a positive dining experience.
- Collaborated with kitchen and waitstaff to coordinate timely service delivery.
- Trained new host staff on procedures and customer service standards.
Education
High School Diploma -
Roswell High School
Roswell, GASkills
- Bilingual communication
- Customer service
- Responsible beverage service
- New hire training
- Strong multitasking
- Inventory management
- Multitasking ability
- Customer engagement
- Dependable team member
- Collaborative mindset
Accomplishments
1st Generation Graduate
1st Generation College Student
Speaks Spanish, English, and intermediate French
Studied Mandarin abroad in Beijing, China
Co-Founded the Latinx Pre-Law Society at Kennesaw State University
Languages
French
Limited Working
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender, Guest Services, Barback, Ace Trainer
Topgolf Alpharetta
07.2022 - 08.2026
Hostess
Taco Mac Restaurant
11.2021 - 04.2022
Cashier
McDonald's
06.2021 - 10.2022
High School Diploma -
Roswell High School