Jenelle Trickey
Savannah
Overview
8
8
years of professional experience
Work History
Bartender, Server
Bowtie BBQ
Savannah
11.2023 - 05.2025
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted frequent visitors by name and explained new promotions.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Collected and organized daily till totals and tips.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Bartender
Moon River Brewing Company
Savannah
01.2024 - 07.2024
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Resolved customer complaints in a professional manner.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer, and cocktails for patrons.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Upsold customers from shelf to premium brands to help boost sales.
Sales Associate
Home Depot
Okemos
03.2020 - 01.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
Host, Server
Applebee's Grill + Bar
Okemos
09.2017 - 07.2020
- Balanced cash drawers at the end of each shift.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Checked identification for guests who appeared under age 21.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed incoming calls during busy shifts.
- Greeted guests upon arrival and provided them with menus.
- Contributed to team efforts by accomplishing related tasks as needed.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Resolved conflicts between customers when necessary.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Education
BA - BA of History
Georgia Southern University
Statesboro, GA12-2026
Skills
- Research skills
- Project management
- Effective communication
- Team collaboration
- Food service
- Salesmanship
- Outstanding customer service
- Marketing and sales experience
Timeline
Bartender
Moon River Brewing Company
01.2024 - 07.2024
Bartender, Server
Bowtie BBQ
11.2023 - 05.2025
Sales Associate
Home Depot
03.2020 - 01.2024
Host, Server
Applebee's Grill + Bar
09.2017 - 07.2020
BA - BA of History
Georgia Southern University