Summary
Overview
Work History
Education
Timeline
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Jenesis Mosley

Stone Mountain,GA

Summary

Care-focused Phlebotomist bringing 5-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Seeking a challenging position where I can utilize my knowledge and skills to contribute to a healthcare team.

Overview

6
6
years of professional experience

Work History

Phlebotomy Technician

Pediatrics and Adult Medicine
10.2022 - Current
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Ensured accurate labeling and documentation of specimens
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Customer Relations Team Leader

Walmart
08.2019 - 09.2022
  • Created customer support strategies to increase customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Assisted customers with opening accounts and signing up for new services.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.

Education

High School Diploma -

United Education Institute
Stone Mountain, GA

Timeline

Phlebotomy Technician

Pediatrics and Adult Medicine
10.2022 - Current

Customer Relations Team Leader

Walmart
08.2019 - 09.2022

High School Diploma -

United Education Institute

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Jenesis Mosley