Jenetta Smith
Macon
Summary
Results-driven professional with extensive experience in facility management and customer service, notably at Dollar General Market. Proven ability to enhance operational efficiency through effective inventory management and employee training. Skilled in cleaning and sanitizing, while fostering a dependable team environment to achieve high standards of service and safety.
Overview
21
21
years of professional experience
Work History
Custodian
Bibb County Board of Education
Macon, GA
10.2024 - Current
- Maintained cleanliness and sanitation standards across educational facilities.
- Operated cleaning equipment and tools effectively to ensure optimal performance.
- Assisted in set-up and breakdown of school events, ensuring timely readiness.
- Monitored inventory levels of cleaning supplies to support efficient operations.
Security Officer
EKG
Macon Ga
08.2023 - 03.2025
- Monitored premises to prevent unauthorized access and ensure safety compliance.
- Conducted regular patrols to detect and report suspicious activities or security breaches.
- Responded promptly to emergency situations, coordinating with local law enforcement as needed.
- Implemented security protocols, enhancing overall safety measures across facilities.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Production Manager
WIS International Inventory Service
Macon Ga
09.2017 - 06.2024
- Led cross-functional teams to optimize inventory accuracy and streamline operations.
- Implemented process improvements that enhanced workflow efficiency across production lines.
- Trained and mentored staff on best practices for inventory management and safety protocols.
- Developed and enforced standard operating procedures to ensure consistent quality control measures.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Monitored team budgets to keep projects on task and avoid waste.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Driver
- Payroll
- Scheduled
Retail Store Manager
Dollar General Market
Macon Ga
06.2021 - 06.2023
- Led daily store operations, ensuring compliance with company policies and standards.
- Managed inventory levels, reducing stock discrepancies through effective oversight and organization.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented promotional displays to enhance product visibility and drive sales growth.
- Developed staff schedules to optimize labor costs while maintaining adequate coverage.
- Conducted regular audits of cash handling procedures to ensure accuracy and accountability.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Submitted orders for new inventory.
- Payroll
- Unloading trucks
- Scheduled
- Enhanced customer satisfaction by resolving issues promptly and maintaining high service standards.
- Completed routine store inventories.
Security Officer
The Shoppers at River
Macon
09.2016 - 08.2017
- Monitored security systems to ensure facility safety and compliance with protocols.
- Conducted regular patrols to identify and address security vulnerabilities.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Maintained detailed logs of daily activities and irregularities for management review.
- Trained new staff on security procedures and emergency response protocols.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Customer Service Manager
Ollies Bargain Outlet
Madison Ga
07.2014 - 09.2016
- Led customer service team to enhance satisfaction and resolve issues promptly.
- Developed and implemented training programs for new staff to improve service quality.
- Analyzed customer feedback to identify trends and drive process improvements.
- Managed daily operations, ensuring compliance with company policies and standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Housekeeper
Elite Environmental Group
Macon Ga
01.2012 - 09.2012
- Managed daily cleaning operations to ensure high standards of cleanliness and safety.
- Trained and mentored new team members on best practices and efficient cleaning techniques.
- Implemented improved procedures for waste disposal, enhancing environmental compliance.
- Conducted regular inspections to maintain quality control and adherence to health regulations.
Machine Operator
Academy Sports Outdoors
Macon Ga
07.2008 - 08.2011
- Operated machinery to ensure efficient production line performance.
- Monitored equipment for optimal functionality and performed routine maintenance checks.
- Trained new operators on safety protocols and operational procedures.
- Collaborated with team members to troubleshoot and resolve production issues.
Team Leader/ Cashier
Mrs. Winner's Chicken & Biscuits
Macon Ga
02.2005 - 07.2011
- Led team to ensure efficient food preparation and service operations.
- Trained and mentored staff on customer service protocols and operational standards.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented employee scheduling strategies to enhance productivity during peak hours.
Education
High School Diploma -
Southwest High School
Macon, GA05.2003
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Skilled housekeeper
- Facility opening and closing
- Heavy lifting
- Room setup and breakdown
- Employee training
- Inventory management
- Building inspection
- Crew supervision
- Lock and key management
- Timely paperwork completion
- Restroom cleaning
- Trash removal
- Sweeping and mopping
Timeline
Custodian
Bibb County Board of Education
10.2024 - Current
Security Officer
EKG
08.2023 - 03.2025
Retail Store Manager
Dollar General Market
06.2021 - 06.2023
Production Manager
WIS International Inventory Service
09.2017 - 06.2024
Security Officer
The Shoppers at River
09.2016 - 08.2017
Customer Service Manager
Ollies Bargain Outlet
07.2014 - 09.2016
Housekeeper
Elite Environmental Group
01.2012 - 09.2012
Machine Operator
Academy Sports Outdoors
07.2008 - 08.2011
Team Leader/ Cashier
Mrs. Winner's Chicken & Biscuits
02.2005 - 07.2011
High School Diploma -
Southwest High School