Jenifer Romero
Kingston
Summary
Seasoned Director of Operations with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.
Overview
11
11
years of professional experience
Work History
Director of Operations
Great Gulf Beacon Residential
Atlanta
07.2023 - 10.2025
- Collaborated with cross-functional teams to align on project goals and timelines.
- Developed policies and procedures optimizing workflow processes.
- Collaborated with management team to establish operational goals aligned with business strategy.
- Analyzed and reviewed business procedures while establishing structure to enhance daily operations.
- Led meetings with key stakeholders aimed at evaluating progress towards objectives.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Managed deployment of cutting-edge technology solutions focused on enhancing process efficiency.
- Analyzed operational data to identify areas for process optimization and efficiency.
- Implemented training initiatives for integrating new employees as well as upskilling current staff members.
- Evaluated data trends and recognized potential risks or opportunities related to operations.
Senior Associate, Closing and Onboarding
Fundrise
Washington
01.2021 - 01.2022
- Attained all monthly KPIs without reliance on internal data systems.
- Coordinated and achieved closings of 1–45 home deals in tranches across various builders simultaneously.
- Enhanced company portfolio by nearly 2,000 homes via effective teamwork
- Acknowledged as leading employee in company history for attaining promotion during probation period.
- Established and executed comprehensive processes throughout company’s diverse verticals.
- Directed initiative to implement innovative CRM and task management system featuring automation and comprehensive SOP template for team
- Accomplished all requested tasks within three months and motivated four trained team members to operate autonomously within four months.
- Coached junior associates on effective project management and streamlined process methodologies.
- Crafted in-depth reports to facilitate executive-level presentations and informed recommendations.
- Determined key areas for enhancement, sharpening focus for decision-makers in executing required modifications.
Customer Service Representative – Maintenance
Invitation Homes
Greenwood Village
01.2020 - 01.2021
- Provided exceptional customer support via phone and email communications.
- Resolved tenant inquiries and issues promptly and professionally.
- Managed property maintenance requests using internal tracking systems.
- Collaborated with leasing teams to ensure tenant satisfaction and retention.
- Assisted in onboarding new tenants with necessary documentation processing.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Analyzed and assessed CRM reports to pinpoint issues and opportunities for enhancement.
- Guaranteed project delivery meeting client expectations and adhering to timelines.
- Attained monthly KPIs by overseeing, directing, and organizing team of seven in-house maintenance technicians.
Administrative Assistant/Loan Coordinator/Office Manager
Aspen Commercial Lending
Parker
01.2019 - 01.2020
- Instituted standardized procedures and guidelines improving effectiveness for administration and loan officers.
- Analyzed and refined all incoming leads through effective application of Social and Gorilla marketing strategies.
- Coordinated scheduling activities for all office staff, lenders, and loan officers.
- Streamlined training methods and materials to facilitate seamless operations
- Developed and implemented efficient processes for accounting, invoicing, and payroll operations.
- Established operational frameworks for new lending company to enhance performance.
- Optimized financial workflows, improving accuracy and reducing processing time.
- Elevated customer closing experience through active engagement with lenders and funding sources.
- Facilitated development of functional CRM.
- Established comprehensive company policies and procedures in conjunction with current standards for marketing, payroll, and human resources.
Transaction Coordinator/Marketing Assistant
Distinct Group
Lone Tree
01.2017 - 01.2019
- Directed and managed all inspections and repairs for properties under contract.
- Coordinated transaction processes between clients and real estate agents.
- Organized and maintained transaction files in digital systems.
- Assisted agents in preparing listing agreements and purchase contracts.
- Reviewed closing documents for accuracy and completeness before submission.
- Cultivated congenial relationships with clients and other parties in transactions with ultimate focus on customer satisfaction and business growth.
- Coordinated and executed charity events, seminars, and real estate workshops.
- Maintained role as primary liaison for clients, inspectors, sales staff, and lenders.
- Communicated required updates to clients, lenders, agents, and other stakeholders.
- Streamlined information flow between clients and various external parties to enhance collaboration.
- Amplified business revenue through targeted marketing efforts and broadened customer reach via lead generation
- Optimized client databases and communication records to enhance visibility over customers.
- Directed Poker Fundraising event for over 100 participants, generating more than $15K for SECOR Cares; orchestrated marketing efforts, sponsor recruitment, food and beverage arrangements, ticket sales, donation collection, raffle organization, collaboration with poker company, wait staff coordination, prize distribution, and management of winnings.
Escrow/Title Coordinator
Linear Title | First American Title
Lone Tree/Greenwood Village
01.2015 - 01.2017
- Optimized organizational security, integration, compliance, and performance through effective database management strategies.
- Executed title searches and document preparation for real estate transactions.
- Evaluated title reports for precision and adherence to legal standards.
- Communicated with clients, lenders, and realtors to resolve title issues.
- Managed closing schedules and ensured timely document delivery to stakeholders.
- Developed and implemented processes to ensure accuracy of titles, deeds, liens and other documents.
- Collaborated with escrow officers to ensure prompt processing of closings.
- Performed takedown exams for building transactions.
- Conducted due diligence research on properties including tax records, deeds, liens, judgments and mortgages.
- Ensured compliance with state laws governing land transactions.
- Analyzed title insurance policies and prepared endorsements as needed.
- Reviewed loan packages for accuracy before submission to underwriting department.
- Coordinated transfer of funds between parties involved in real estate transactions.
Education
Project Management
Project Management Institute
Associate of Arts - Psychology
Community College of Aurora
Denver, COSome College (No Degree) - Psychology
Metropolitan State University of Denver
Denver, COSkills
- Project management
- Data analysis
- Process optimization
- Policy development
- Technical documentation
- Strategic planning and execution
- Performance analysis
- Operational efficiency
- Vendor management
- Marketing strategies
- Cross-functional team management
- Business development
- Analytical thinking
- Policy/program development
- Performance improvements
- Oversee administrative functions
- Records organization and management
- Business growth initiatives
- Problem-solving aptitude
Volunteering Experience
- Chatfield State Park, Tree Planting/Trash Clean Up
- Secor Cares, Organizing the Warehouse and Stocking Shelves in Food Market
Timeline
Director of Operations
Great Gulf Beacon Residential
07.2023 - 10.2025
Senior Associate, Closing and Onboarding
Fundrise
01.2021 - 01.2022
Customer Service Representative – Maintenance
Invitation Homes
01.2020 - 01.2021
Administrative Assistant/Loan Coordinator/Office Manager
Aspen Commercial Lending
01.2019 - 01.2020
Transaction Coordinator/Marketing Assistant
Distinct Group
01.2017 - 01.2019
Escrow/Title Coordinator
Linear Title | First American Title
01.2015 - 01.2017
Project Management
Project Management Institute
Associate of Arts - Psychology
Community College of Aurora
Some College (No Degree) - Psychology
Metropolitan State University of Denver