Jenna Dukes
Crawford
Summary
Motivated Team Lead, with 12 years' experience in leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
16
16
years of professional experience
Work History
Team Lead
Caterpillar
06.2025 - Current
- Led a team of 35 employees within 3 different sections, reliably fulfilling production goals while maintaining rigorous safety and quality measures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members based on individual skill sets, optimizing team productivity.
- Trained and mentored new employees to strengthen team capability and retention.
- Implemented process improvements that minimized downtime and enhanced overall productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Led PID meetings focused on employee development and performance excellence outcomes.
- Facilitated presentations on safety protocols and equipment handling.
Assembler 2
Caterpillar
08.2021 - 06.2025
- Executed assembly tasks adhering to precise instructions and quality standards, contributing to overall production excellence.
- Trained new assemblers, enhancing consistency and accuracy in production workflows.
- Collaborated with team members to streamline workflow processes, improving departmental efficiency.
- Identified and reported equipment issues to minimize disruptions.
- Maintained a clean, safe work environment in accordance with company procedures.
Assistant Manager & Passport Agent
Statham Public Library
Statham
10.2013 - 11.2021
- Supervised 10 employees, fostering a collaborative environment to enhance team performance.
- Coordinated scheduling, conducted staff evaluations, and ensured smooth daily service operations.
- Processed passport applications while ensuring compliance with federal guidelines.
- Managed documentation, supply orders, payroll assistance, and accounting tasks.
- Supported patrons with technology, research tools, and digital resources.
- Supported the hiring process by conducting interviews and onboarding new staff.
- Resolved customer service inquiries and complaints promptly, improving patron satisfaction.
- Collaborated with management on strategic planning and project execution initiatives.
After School Program Assistant Director
East Jackson Elementary School
Commerce
08.2010 - 07.2013
- Supervised children during after-school activities, ensuring adherence to safety protocols for a secure environment.
- Planned engaging educational games and arts projects to enhance student creativity.
- Implemented behavior management techniques to promote positive interactions among students.
- Communicated program updates and child progress to parents, fostering strong relationships and transparency.
- Organized supplies and materials for daily activities to ensure smooth operations.
- Responded promptly to parent inquiries, enhancing engagement and satisfaction with program services.
Education
Coursework Completed -
University of North Georgia
Oakwood, GA01-2016
High School Diploma -
East Jackson Comprehensive High School
Commerce, GASkills
- Operations oversight
- Production planning
- Resource management
- Program development
- Workflow management
- SAP- Assembly Operations
- Employee training
- Staff development
- Performance evaluation
- Effective communication
- Conflict Resolution
- Leadership experience
- Employee engagement
- Proficiency in Microsoft Office
References
Available upon request
Timeline
Team Lead
Caterpillar
06.2025 - Current
Assembler 2
Caterpillar
08.2021 - 06.2025
Assistant Manager & Passport Agent
Statham Public Library
10.2013 - 11.2021
After School Program Assistant Director
East Jackson Elementary School
08.2010 - 07.2013
Coursework Completed -
University of North Georgia
High School Diploma -
East Jackson Comprehensive High School