Jenna Laub
Savannah
Summary
Developed exceptional customer service and problem-solving skills in fast-paced hospitality environment. Demonstrates ability to adapt quickly and handle diverse situations with professionalism. Seeking to leverage these transferrable skills in new field with opportunities for growth and development.
Overview
6
6
years of professional experience
Work History
Hospitality Team Member
Wexford Irish Pub
01.2025 - Current
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
Hospitality Team Member
Sorry Charlie's Oyster Bar
01.2022 - 01.2025
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
Customer Service Coordinator
Step One Automotive
02.2019 - 05.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Education
Associate of Applied Science - Sonography
Ogeechee Technical College
Statesboro, GA05-2028
Skills
- Strong teamwork
- Food safety awareness
- Reliability and punctuality
- Initiative and Self-motivation
- Customer service focus
- Cash handling proficiency
- Cross-cultural sensitivity
- Guest relations
- Problem-solving skills
Timeline
Hospitality Team Member
Wexford Irish Pub
01.2025 - Current
Hospitality Team Member
Sorry Charlie's Oyster Bar
01.2022 - 01.2025
Customer Service Coordinator
Step One Automotive
02.2019 - 05.2021
Associate of Applied Science - Sonography
Ogeechee Technical College
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