Jenna Obeidat
Acworth
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Pre-K Teacher
Sunshine House Early Learning Academy
09.2024 - Current
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Veterinary Technician
Family Pet Hospital, Vacaville
03.2022 - 03.2024
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
F&B Customer Service Associate
Dunkin Donuts & Baskin Robbins
06.2019 - 07.2021
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved operations through consistent hard work and dedication.
- Monitored company inventory to keep stock levels and databases updated.
Education
No Degree - Elementary Education
Kennesaw State University
Kennesaw, GA05.2025
High School Diploma -
Allatoona High School
Acworth, GA05.2021
Skills
- Food station setup
- Customer Service Skills
- Fast Paced
- Efficient Teamwork
- Communication
- Management
- Active Listening
- Problem Solving ability
- Confidence
- Respect and Support
- Excel, Microsoft Word, and Email skill
Accomplishments
- Achieved great reviews by completing customer requests with accuracy and efficiency.
- Supervised team of eight staff members.
- Talked to 75+ customers on a daily basis.
- Increased customer satisfaction within 2 months of employment.
- Maintained a 3.8 Grade Point Average while studying, managing to juggle two responsibilities seamlessly over the years.
- Taught kids elementary language studies as a volunteer at Al-Farooq Mosque of Atlanta.
- Trained and supervised 10 employees over a period of 3 years.
- Tutored 7 students at College Algebra, helping them improve their grades by two grades on average.
Timeline
Pre-K Teacher
Sunshine House Early Learning Academy
09.2024 - Current
Veterinary Technician
Family Pet Hospital, Vacaville
03.2022 - 03.2024
F&B Customer Service Associate
Dunkin Donuts & Baskin Robbins
06.2019 - 07.2021
No Degree - Elementary Education
Kennesaw State University
High School Diploma -
Allatoona High School
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