Jenna VanSant
LOGANVILLE
Summary
I have been known to excel in high-pressure environments. I leveraged strong organizational skills and exceptional customer service at Amici Italian Cafe and at All Source Travel. I enhanced guest satisfaction and operational efficiency. My expertise in hospitality service and client relationship building, backed by a robust work ethic, consistently elevated team performance and customer experience.
Overview
3
3
years of professional experience
Work History
Server
Amici Italian Cafe
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Host/Expo/Head Food Runner
Amici Italian Cafe
06.2021 - 01.2023
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Trained new workers on customer service best practices and restaurant policies to maintain high standards of service.
- Increased restaurant efficiency by maintaining an organized work environment in both the front and back of house.
Travel Agent Assistant
All Source Travel
11.2021 - 12.2022
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained accurate records of client transactions and correspondence within company database systems.
Education
Associate of Arts - Liberal Studies; Global Studies
Georgia College And State University
Milledgeville, GA05-2027
High School Diploma -
Loganville High School
Loganville, GA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Cleanliness standards
- Service prioritization
- Team collaboration
- Strong organization
- Client relationship building
- Interpersonal communications
Timeline
Travel Agent Assistant
All Source Travel
11.2021 - 12.2022
Server
Amici Italian Cafe
06.2021 - Current
Host/Expo/Head Food Runner
Amici Italian Cafe
06.2021 - 01.2023
Associate of Arts - Liberal Studies; Global Studies
Georgia College And State University
High School Diploma -
Loganville High School
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