Jenna Watkinson
Bonaire
Summary
Dynamic and results-oriented professional with extensive experience in coordinating educational programs at the Museum of Aviation. Excelled in project management and strategic planning, enhancing visitor satisfaction and educational outcomes. Skilled in multitasking, organization, and MS Office, with a proven track record of improving team productivity and visitor experience. Demonstrates exceptional customer service and decision-making abilities.
Overview
16
16
years of professional experience
Work History
Visitor Experience and Heritage Tours Coordinator
Museum of Aviation
01.2023 - 12.2024
- Entered data, generated reports, and produced tracking documents and total visitation numbers.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized spaces, materials and catering support for education programs.
- Coordinated, booked, scheduled and managed school visits.
- Maintained professional equate when corresponding with schools and parents/guardians.
- Improved visitor experience through application of current state and educational standards.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Trained team members on new GSE in order to ensure educational needs are met within all Heritage programs.
- Lead meetings to ensure project and program needs are being met.
- Organized and hosted campus wide events.
- Ensured safety concerns were addressed.
- Facilitated campus wide safety checks.
- Work with school systems to program excellent educational programs.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Managed and optimized grants to provide many educational programs to title one schools.
- Managed several budgets efficiently and affectively to support programs needs
- Managed two teams to meet each departments needs.
- Designed, created and facilitated displays and exhibits.
- Created new educational programs in order to meet GSE.
- Created an interactive WWII classroom that 5th grade standards.
- Re-wrote all school tours to question based learning to enhance student engagement.
- Enhanced team communication by implementing and coordination meetings.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lead Daycare Teacher
Little Reasons Learning Center
11.2018 - 06.2019
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Organized and supervised large and small group activities.
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Implemented curriculum to enhance classes with learning-focused activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Utilized creative teaching strategies to engage students in classroom.
- Assessed student progress and provided feedback on educational development.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
CYPA Youth Program Assistant
Spangdahlem AFB Youth Program
04.2009 - 04.2010
- Explained and enforced rules and regulations.
- Created safe, fun environment for children and teens attending special programs.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Developed and maintained accurate records of programs and services.
- Assisted supervisor by completing administrative and clerical tasks for program.
- Communicated effectively with parents, updating them on the progress of their children within the program.
- Assisted in the development of comprehensive curriculum, ensuring age-appropriate content and learning objectives for participants.
- Supported program coordinator in the planning and execution of special events, including field trips.
- Developed strong rapport with participating youths, acting as a mentor and role model throughout their time in the program.
- Enhanced youth engagement by implementing creative and interactive program activities.
- Organized special events and field trips, contributing to memorable experiences for participants.
- Maintained regular communication with parents/guardians regarding participant progress and any concerns or issues that arose during programming hours.
- Participated in ongoing professional development opportunities to stay current on best practices for youth programming and support strategies.
Education
Bachelor of Arts - Early Childhood Care And Education
Ashford University
San Diego, CA12-2025
Associate of Arts - Early Childhood Care And Education
Ashford University
San Diego, CA04-2019
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Project and Schedule coordination
- MS office
- Scheduling and calendar management
Accomplishments
- Collaborated with team of five in the development of a WWII Interactive classroom.
- Created and organized the in the development of a WWII Interactive classroom newspaper display called "A Nation at War".
- Created and organized the in the development of a WWII Rosie the Riveter display.
- Created and organized a soft play reading center to ensure an educational experience for all ages.
- Enhanced student engagement by ensuring an interactive experience on all educational programs.
Timeline
Visitor Experience and Heritage Tours Coordinator
Museum of Aviation
01.2023 - 12.2024
Lead Daycare Teacher
Little Reasons Learning Center
11.2018 - 06.2019
CYPA Youth Program Assistant
Spangdahlem AFB Youth Program
04.2009 - 04.2010
Bachelor of Arts - Early Childhood Care And Education
Ashford University
Associate of Arts - Early Childhood Care And Education
Ashford University
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