Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jenna Westmorland

Lakeland,GA

Summary

Dynamic and dedicated professional with experience at Chick-fil-A, excelling in customer relations and conflict resolution. Certified in CPR and first aid, I consistently uphold safety and hygiene standards while fostering a welcoming atmosphere. Proven ability to manage tasks efficiently and ensure service excellence, contributing to a positive guest experience.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front of House Employee

Chick-fil-A
04.2025 - Current
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Documented customer orders and conveyed special requests to kitchen staff.

Lifeguard

Wild Adventures Theme Park
03.2024 - 08.2024
  • Attentively monitored swimmers to identify distress.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Upheld hygiene standards in pool and surrounding area.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Responded to emergency situations in a timely, efficient manner.

Education

High School Diploma -

Lanier County High School
Lakeland, GA
05.2025

Skills

  • Certified in CPR and first aid
  • Effective problem resolution
  • Reservation management
  • Food allergy awareness
  • Dedicated work ethic
  • Skilled in resolving conflicts
  • Service excellence
  • Proficient in task management
  • Timeliness in commitments
  • Consistent professional demeanor

Certification

  • First Aid/CPR Certified

Timeline

Front of House Employee

Chick-fil-A
04.2025 - Current

Lifeguard

Wild Adventures Theme Park
03.2024 - 08.2024

High School Diploma -

Lanier County High School

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Jenna Westmorland