Jennifer Andrews
Cumming
Summary
A professional specializing in client relations, logistics management, and rate negotiation. Proven success in creating engaging content and establishing effective communication to foster strong connections. Exceptional active listening skills contribute to enhanced collaboration and efficient problem-solving.
Overview
22
22
years of professional experience
Work History
Volunteer Content Creator and Advisor
Self-employed
11.2023 - Current
- Developed themes and content to enhance overall project quality.
- Established strong relationships through effective communication and active listening.
- Exhibited empathy and patience to strengthen interpersonal connections.
Lead Client Specialist
Professional Sales Group
05.2017 - 07.2023
- Negotiated competitive rates, and managed load coverage based on client needs and carrier availability.
- Provided timely customer updates and resolved tracking issues proactively.
- Sent rate confirmations to assigned carriers, and retrieved driver information such as name, number, truck, trailer, and macro point tracking.
- Assisted carriers with escalations, including TONU (Truck Order Not Used), and detention issues.
Customer Sales Representative
Focus Services
07.2011 - 12.2016
- Assisted customers with order placement, tracking shipments, processing returns, and handling billing inquiries, with a focus on efficiency and accuracy.
Assistant Manager
Michaels Arts & Crafts
09.2008 - 01.2013
- Facilitated daily operations management to ensure smooth and efficient workflows.
Public Relations Specialist Internship
Power Media
01.2004 - 06.2005
Education
Bachelor's Degree - Communications/Emphasis in Public Relations
Weber State University
Ogden, UT01.2005
Skills
- Microsoft Office Suite
- Communication skills
- Customer service and support
- Multitasking abilities
- Logistics management
- Client relations and engagement
- Rate negotiation strategies
- Research and preparation techniques
- Networking proficiency
- Content creation expertise
- Active listening skills
Timeline
Volunteer Content Creator and Advisor
Self-employed
11.2023 - Current
Lead Client Specialist
Professional Sales Group
05.2017 - 07.2023
Customer Sales Representative
Focus Services
07.2011 - 12.2016
Assistant Manager
Michaels Arts & Crafts
09.2008 - 01.2013
Public Relations Specialist Internship
Power Media
01.2004 - 06.2005
Bachelor's Degree - Communications/Emphasis in Public Relations
Weber State University
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