Jennifer Bonner

- Led operational oversight for 35+ pharmacy locations, ensuring high performance and compliance.

• Facilitated implementation of new processes and technologies to enhance operational efficiency.
• Supervised over 90 direct reports through coaching, evaluations, and development planning.
• Collaborated with leadership to elevate service standards and improve safety measures.
• Drove hiring strategies and developed recommendations for staffing, retention, and promotions.
• Ensured compliance with regulations, audit readiness, and adherence to company policies.
• Troubleshot operational issues related to workflow, inventory, staffing, and systems across multiple sites.
• Partnered with procurement, managed care, and training divisions to advance associate development.

• Managed daily operations of multiple high-volume pharmacies, prioritizing workflow and maintaining standards.
• Trained new pharmacists on policies, workflows, systems, initiatives, and P&L fundamentals.
• Optimized financial performance by improving processes and forecasting staffing needs.
• Ensured clinical accuracy through verification, MTM review, drug interaction checks, and counseling.
• Interviewed and hired support staff, including pharmacy technicians and clerks.

• Progressed from pharmacy cashier to technician to intern to pharmacist, enhancing operational expertise at each level.
• Oversaw full pharmacy operations, including staffing, scheduling, and workflow management.
• Achieved over 80% medication therapy management completion rates across all platforms.
• Streamlined inventory processes and restructured schedules to enhance overall efficiency.
• Maintained OSAT scores above 90% monthly through effective customer service initiatives.
• Directed immunization programs and off-site clinics, recognized as Top Ancillary Immunizing Pharmacist (FY16).
• Provided strategic guidance as District Advisor for 8 to 10 pharmacies.
• Managed complete store conversion from Rite Aid to Walgreens, ensuring seamless transition.