JENNIFER BROOKS
Albany
Summary
Results-driven Sales and Operations Leader with 20+ years of experience in wireless retail management, team development, customer service, and revenue growth. Proven track record of leading high-performing teams, exceeding sales goals, improving customer satisfaction, and driving operational excellence. Recognized for strong leadership, coaching, and relationship-building skills.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive a highly competitive environment.
Overview
27
27
years of professional experience
Work History
General Manager
Verizon Wireless
Americus
01.2022 - Current
- Lead sales and operational performance for a high-volume retail location.
- Develop and execute sales strategies that consistently exceed revenue goals.
- Coach, mentor, and develop team members to maximize performance.
- Analyze business trends and sales data to identify growth opportunities.
- Build strong customer relationships and maintain exceptional service standards.
- Lead promotional campaigns and operational initiatives to drive business growth.
General Manager
Verizon Wireless
Albany
01.2020 - 01.2022
- Increased sales revenue through strategic planning and team leadership.
- Managed daily operations, staffing, and performance metrics.
- Developed high-performing teams through recruiting, training, and coaching.
- Improved customer satisfaction and retention through personalized solutions.
- Collaborated with marketing and leadership teams to achieve company objectives.
Assistant Manager
Verizon Wireless
Albany
01.2016 - 01.2019
- Supported store operations, staffing, inventory management, and sales performance.
- Conducted employee training and coaching sessions.
- Enhanced customer experience through service improvement initiatives.
- Assisted in achieving sales and operational goals.
Retail Sales Associate / Customer Service Representative
Verizon Wireless
Albany
01.2005 - 01.2016
- Consistently exceeded sales goals through consultative selling.
- Assisted customers with wireless products, services, and account solutions.
- Built lasting customer relationships through exceptional service.
- Trained and supported new team members.
Store Manager
Cingular Wireless (AT&T Authorized Agent)
Albany
01.2002 - 01.2005
- Managed two retail locations, including a mall kiosk and standalone store.
- Recruited, trained, and developed employees.
- Led promotional events and sales initiatives to increase revenue.
- Maintained operational standards and customer satisfaction.
Credit Consultant
Farmers Furniture
Albany
01.1999 - 01.2002
- Evaluated credit applications and financial information to determine creditworthiness.
- Assisted customers in identifying and securing appropriate financing solutions.
- Streamlined credit review and approval processes to enhance turnaround time.
Education
High School Diploma -
Stewart-Quitman High School
Bachelor of Science - Business Administration & Management
Albany State University
Skills
- Sales Leadership
- Team coaching
- Operations Management
- Customer Relationship Management
- Staff scheduling
- Revenue Growth Strategies
- Employee training
- Inventory Management
- Goal Achievement
- Problem Solving
- Strategic Planning
- Customer Retention
Accomplishments
- 20+ years of progressive leadership experience.
- Consistent record of exceeding sales and service goals.
- Proven success developing high-performing teams
- Extensive experience in retail operations, customer service, and sales management.
- Recognized At a Market level For Top Sales Location for years 2023,2024, and 2026
Timeline
General Manager
Verizon Wireless
01.2022 - Current
General Manager
Verizon Wireless
01.2020 - 01.2022
Assistant Manager
Verizon Wireless
01.2016 - 01.2019
Retail Sales Associate / Customer Service Representative
Verizon Wireless
01.2005 - 01.2016
Store Manager
Cingular Wireless (AT&T Authorized Agent)
01.2002 - 01.2005
Credit Consultant
Farmers Furniture
01.1999 - 01.2002
High School Diploma -
Stewart-Quitman High School
Bachelor of Science - Business Administration & Management
Albany State University