Jennifer Brown
Albany
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Results Cx
Lakeland
11.2025 - Current
- Engaged customers to identify needs, troubleshoot issues, and provide product guidance.
- Delivered exceptional customer service, contributing to increased customer satisfaction.
- Resolved customer complaints to enhance customer experience and retention.
- Documented customer interactions in the CRM system for tracking purposes.
CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
Capital One
02.2025 - 10.2025
- Resolved customer inquiries and complaints, delivering tailored solutions that enhanced customer satisfaction.
- Delivered empathetic solutions and recommendations, fostering positive customer experiences and building rapport.
- Recommended products and services aligned with customers' needs and goals to drive positive engagement.
- Answered inbound calls to greet and assist customers with various needs and questions.
BEHAVIOR THERAPIST
Dana Group
Leesburg
10.2024 - 01.2025
- Implemented targeted exercises to enhance client emotional and physical wellbeing, resulting in improved functional skills.
- Documented client behavior and interventions, systematically collecting and reporting data to ensure adherence to approved methods.
- Collected and analyzed session data to inform treatment planning and support ongoing assessment.
CUSTODIAN
Dougherty County School System
Albany
02.2010 - 10.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
EXTENDED DAY AIDE
Dougherty County School System
Albany
08.2008 - 01.2010
- Maintained child safety with proper supervision during various activities.
- Used wide range of teaching methods to enhance child's abilities.
- Monitored and maintained cleanliness and safety to meet program regulations.
SECRETARY
Jones Pressure Washing
Albany
02.2006 - 05.2008
- Scheduled and confirmed appointments for clients, facilitating organized and efficient client interactions.
- Answered telephones, providing information, taking messages, and transferring calls to ensure effective communication.
- Performed data entry, generating accurate reports to support decision-making.
Education
GED -
Albany, Ga12-2013
ALBANY TECHNICAL COLLEGE
Albany, GaSkills
- Customer relationship management
- Email support
- Technical troubleshooting
- Data analysis
- Conflict resolution
- Active listening
Timeline
Customer Service Representative
Results Cx
11.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
Capital One
02.2025 - 10.2025
BEHAVIOR THERAPIST
Dana Group
10.2024 - 01.2025
CUSTODIAN
Dougherty County School System
02.2010 - 10.2024
EXTENDED DAY AIDE
Dougherty County School System
08.2008 - 01.2010
SECRETARY
Jones Pressure Washing
02.2006 - 05.2008
GED -
ALBANY TECHNICAL COLLEGE