Jennifer Clark
Eatonton
Summary
Results-driven professional with a strong background in financial management and compliance oversight. Demonstrated success in training and mentoring teams to achieve operational excellence and elevate customer service standards.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
District Manager
Huddle House
Atlanta
02.2022 - 12.2025
- Oversaw daily operations and ensured compliance with company policies.
- Trained and mentored management teams across multiple locations.
- Monitored financial performance and implemented cost control measures.
- Coordinated staff scheduling to optimize labor efficiency and service levels.
- Conducted regular audits to maintain quality standards in food safety practices.
- Collaborated with marketing teams to promote local initiatives and events.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Huddle House
Eatonton
10.2015 - 02.2022
- Managed daily operations to ensure smooth restaurant functionality.
- Trained and developed staff on customer service standards and operational procedures.
- Oversaw inventory management to maintain stock levels and food safety standards.
- Implemented marketing strategies to enhance local community engagement and visibility.
- Coordinated scheduling to optimize labor efficiency and meet customer demand.
- Evaluated employee performance to support professional growth and development plans.
- Ensured compliance with health regulations through regular inspections and audits.
- Fostered a positive work environment to promote teamwork and employee satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Assistant Manager
Huddle House
Eatonton
10.2014 - 10.2015
- Coordinated team schedules and managed daily operations for seamless workflow.
- Implemented process improvements to enhance efficiency and productivity across departments.
- Assisted in budget management by tracking expenses and forecasting needs.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Resolved customer inquiries and complaints to ensure a positive experience.
- Conducted regular performance reviews to provide feedback and guide staff development.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
Shift Manager
Wendys Fast Food
Milledgeville
06.2012 - 10.2014
- Trained new team members on service standards and food preparation techniques.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Scheduled staff shifts to ensure optimal coverage during peak hours.
- Monitored food safety practices and maintained cleanliness in the kitchen area.
- Implemented efficient workflows to enhance service speed and quality during shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
Lead Server
Big Catch Lakeside Grill
Eatonton
01.2005 - 04.2011
- Oversaw daily server operations and ensured customer satisfaction.
- Trained and mentored new staff on service standards.
- Coordinated dining room activities and maintained a welcoming atmosphere.
- Managed reservations and organized table assignments efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues promptly.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Worked with management to coordinate special functions and events.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
Education
High School Diploma -
Hephzibah Highschool
Hephzibah, GA05-1996
Some College (No Degree) - Nursing
Central Georgia Technical College
Macon, GASkills
- Staff training
- Financial management
- Compliance oversight
- Inventory control
- Performance evaluation
- Customer relationship management
- Team building
- Effective communication
Certification
Achieving Comp sales by $257,342 FY 2024
Accomplishments
Awarded District Manager of the Year FY 2025
Timeline
District Manager
Huddle House
02.2022 - 12.2025
General Manager
Huddle House
10.2015 - 02.2022
Assistant Manager
Huddle House
10.2014 - 10.2015
Shift Manager
Wendys Fast Food
06.2012 - 10.2014
Lead Server
Big Catch Lakeside Grill
01.2005 - 04.2011
High School Diploma -
Hephzibah Highschool
Some College (No Degree) - Nursing
Central Georgia Technical College