Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Colister

Alpharetta

Summary

Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Concierge

Brickmont Senior Living
08.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
  • Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
  • Streamlined check-in and check-out processes for increased efficiency and improved guest experience.

Server

Chilis's Bar and Grill
09.2007 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Manager

Panera Bread
11.2022 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.

Education

High School Diploma -

Lemont Township High School
Lemont, IL
06-1991

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Team player mentality
  • Telephone etiquette

Certification

Servsafe

Timeline

Concierge

Brickmont Senior Living
08.2024 - Current

Manager

Panera Bread
11.2022 - 07.2024

Server

Chilis's Bar and Grill
09.2007 - Current

High School Diploma -

Lemont Township High School

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Jennifer Colister