Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Cowburn

Cleveland,Ga

Summary

Dynamic and results-driven professional with extensive experience as a Detention Officer at White County Sheriffs Office. Expert in emergency response and behavioral observation, ensuring safety and security. Proven ability to enhance facility operations and resolve conflicts effectively, fostering a productive environment while maintaining high standards of care and control.

Knowledgeable detention officer with solid background in maintaining security and order within detention facilities. Proven ability to manage and resolve conflicts while ensuring of detainees and staff. Demonstrated strong communication and problem-solving skills in high-pressure environments. Professional with strong background in maintaining safety and security in correctional environments. Skilled in conflict resolution, crisis management, and ensuring compliance with regulations. Valued for teamwork and reliability, adaptable to changing demands, and focused on achieving results. Effective communicator with solid understanding of surveillance systems and inmate management.

Overview

18
18
years of professional experience

Work History

Detention Officer

White County Sheriffs Office
04.2021 - 04.2025
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.

Manager

Texaco
01.2007 - 01.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

GED -

North Ga Technical College
Clarkesville, GA

Skills

  • Patience and tolerance
  • Emergency response
  • Behavioral observation
  • Physical restraint
  • Body and cell searches
  • De-escalation techniques
  • Security procedures
  • Restraint techniques
  • Key control

Timeline

Detention Officer

White County Sheriffs Office
04.2021 - 04.2025

Manager

Texaco
01.2007 - 01.2020

GED -

North Ga Technical College
Jennifer Cowburn