Jennifer Eagle
Augusta,GA
Summary
As an operations supervisor, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
Airspace
09.2021 - Current
- Overseeing daily operations
- Managing staff
- Ensuring compliance with TSA regulations
- Providing exceptional customer service
- Analyzing reports
- Identifying trends
- Developing strategies to improve the company's performance
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Successfully led a team to exceed operational metrics while maintaining excellent customer satisfaction scores
Patient Access Representative
Frye Regional Medical Center
08.2019 - 05.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Understood patient needs to provide customized solutions.
Logistics Coordinator
Sterling Courier
05.2011 - 06.2017
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.
Skills
- Payroll
- Project Management
- Time Management
- Communication
- Leadership
- Problem-solving
Timeline
Operations Supervisor
Airspace
09.2021 - Current
Patient Access Representative
Frye Regional Medical Center
08.2019 - 05.2021
Logistics Coordinator
Sterling Courier
05.2011 - 06.2017
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