JENNIFER ELAM
Carrollton,MI
Summary
Accomplished and results-oriented customer service professional with a strong passion for advancing my career and making a positive impact on the local community. Proven track record of delivering exceptional customer experiences, dedicated to providing top-notch service and exceeding expectations. Excellent communication and problem-solving skills, thriving in fast-paced environments and adept at building strong relationships with customers and colleagues. Committed to continuous growth and learning, eager to contribute expertise and drive for excellence to a dynamic organization that values exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Client Service Specialist
Bank OZK
05.2019 - Current
- Responsible for daily customer transactions
- Ordering money for branch running supply
- Completing Monthly Cash Audits
- Helping coworkers with Override decisions
- Assisting customers with Safe Deposit Box entry; Issuing Debit Cards for Customers; Debit Card Maintenance and Updating Customer Information
- Existing Customer Relationships with Villa Rica Branch Customers and Product Knowledge
- Coaching my team weekly as well as in the moment to ensure we are meeting our client needs
Teller
PNC Bank
10.2013 - 05.2019
- Responsible for handing customer transactions on a daily basis
- Accomplishments include maintaining a high Gallup (customer service) rating, proven ability to lower fraud through scrupulous attention to detail; and ability to earn customers' trust by maintaining confidentiality and handling sensitive information with full discretion
Education
Diploma - Business And Office Technology
West Georgia Technical College
05-2025
Certificates - Microsoft Word Application Professional, Microsoft Excel Application User, Administrative Support Assistant
West Georgia Technical College
Carrollton05.2025
Skills
- Proficient in Customer Engagement
- Effective Issue Resolution
- Responsible Cash Handling
- 60 WPM
- Detail-Oriented Data Input
Certification
Microsoft Word Application Professional
Microsoft Excel Application User
Administrative Support Assistant
Timeline
Senior Client Service Specialist
Bank OZK
05.2019 - Current
Teller
PNC Bank
10.2013 - 05.2019
Diploma - Business And Office Technology
West Georgia Technical College
Certificates - Microsoft Word Application Professional, Microsoft Excel Application User, Administrative Support Assistant
West Georgia Technical College
Similar Profiles
Daniel VargasDaniel Vargas
Funding Specialist at Bank OZKFunding Specialist at Bank OZK
Ben FearsBen Fears
Executive Vice President, Technology Governance at Bank OZKExecutive Vice President, Technology Governance at Bank OZK
Debbie KnightDebbie Knight
Executive Vice President of Consumer Lending at Bank OZKExecutive Vice President of Consumer Lending at Bank OZK