Jennifer Folsom
Valdosta
Summary
Sales and purchasing manager with expertise in CRM software and strong communication skills. Led initiatives to improve customer account management and supplier relations, resulting in increased revenue and enhanced operational efficiency. Proven ability to collaborate with teams and resolve conflicts effectively, driving lead generation and optimizing sales strategies for measurable outcomes.
Overview
19
19
years of professional experience
Work History
CSR, Sales
CDK Global
Valdosta
01.2022 - 08.2025
- Processed sales transactions with high accuracy and efficiency.
- Managed customer accounts through effective use of CRM software.
- Collaborated with team members to refine sales strategies and boost performance.
- Conducted product demonstrations to improve customer comprehension and engagement.
- Generated sales leads via cold calling and outbound calls to drive revenue growth.
Purchasing Manager
American Bath Group
Valdosta
03.2019 - 12.2022
- Managed supplier relationships to ensure timely delivery of materials.
- Negotiated contracts to secure favorable terms and pricing.
- Analyzed inventory levels to optimize purchasing decisions.
- Coordinated with internal departments to align purchasing needs with production schedules.
- Developed and maintained purchasing policies and procedures for compliance.
- Resolved discrepancies between purchase orders and invoices efficiently.
- Sourced new vendors for purchasing needs.
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Implemented quality control procedures to ensure received products met required standards.
Assistant Manager
Wendys Restaurant
Valdosta
06.2016 - 03.2019
- Trained and mentored team members on restaurant procedures and best practices.
- Oversaw inventory management, including ordering and stock control processes.
- Implemented training programs to improve staff performance and service quality.
- Coordinated employee schedules to optimize labor resources and coverage.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Resolved customer complaints promptly to enhance dining experience.
- Supervised daily operations, including shift scheduling and duty assignments.
- Provided guidance to junior staff on daily tasks and objectives.
Key Holder
Smitty's Tobbacco
Lake Park
07.2006 - 08.2013
- Managed daily cash handling and register operations, ensuring accuracy and efficiency.
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Trained new employees on store procedures and customer service standards to improve performance.
- Monitored inventory levels, promptly requesting restocks to maintain availability of products.
- Maintained a clean and organized sales floor environment to promote customer engagement.
- Supervised bank deposits, security procedures, and verified accuracy of register tills.
- Organized backroom storage areas to maximize space utilization and streamline operations.
- Coordinated merchandising, display maintenance, and replenished merchandise displays as needed.
Education
GED -
Wiregrass Georgia Technical College
Valdosta, GA07-2006
Skills
- Customer service and support
- CRM software proficiency
- Sales management
- Product demonstration
- Conflict resolution
- Supplier negotiation
- Inventory management
- Contract management
- Team collaboration
- Attention to detail
- Effective communication
- Problem solving
- Filing systems
- POS systems expertise
- Money handling
- Order fulfillment
- Assertiveness
- Multi-tasking management
- Call center procedures
- Customer relations management
- Courteous service demeanor
- Shipping and receiving processes
Affiliations
Valdosta Toys for Tots
References
References available upon request.
Timeline
CSR, Sales
CDK Global
01.2022 - 08.2025
Purchasing Manager
American Bath Group
03.2019 - 12.2022
Assistant Manager
Wendys Restaurant
06.2016 - 03.2019
Key Holder
Smitty's Tobbacco
07.2006 - 08.2013
GED -
Wiregrass Georgia Technical College