Jennifer Furney

• Supervised front office operations, ensuring smooth daily functions and guest satisfaction.
• Coordinated staff schedules, optimizing resource allocation to enhance team efficiency.
• Managed client inquiries, resolving issues promptly and maintaining positive relationships.
• Implemented office policies and procedures to improve workflow and communication.
• Monitored inventory levels of supplies, ensuring timely replenishment for operational needs.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
• Created, prepared, and delivered reports to various departments.
• Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
• Defined clear targets and objectives and communicated to other team members.

Executed daily price adjustments and facilitated inventory management through bay servicing and resets.

• Updated and maintained pricing records in internal systems for accuracy and consistency.
• Coordinated communication of pricing changes across departments to ensure alignment.

• Managed delinquent accounts, ensuring timely payments and improved cash flow.
• Utilized collection software to track outstanding debts and streamline processes.
• Negotiated payment plans with clients, tailored to individual financial situations.
• Collaborated with finance team to reduce aged receivables and enhance recovery rates.
• Strengthened debtor relationships by offering tailored financial solutions based on individual circumstances.
• Ensured accurate tracking of delinquent accounts using CRM software and specialized tools for debt recovery purposes.
• Collaborated closely with sales teams to identify high-risk accounts, minimizing potential losses for the company.
• Mitigated risk exposure by performing thorough credit assessments prior to extending lines of credit to new customers.
• Contributed to achieving department goals by consistently meeting or exceeding individual collection targets.
• Expedited resolution of disputes by conducting thorough investigations and promptly addressing concerns.
• Developed persuasive communication skills, resulting in effective engagement with diverse clientele during collections efforts.
• Provided exceptional customer service throughout the collections process, upholding company reputation while protecting financial interests.
• Maintained detailed records of collection efforts, ensuring accurate reporting and compliance with industry regulations.
• Improved client relations by maintaining consistent communication and providing timely updates on account statuses.
• Facilitated successful negotiations, leading to mutually beneficial payment arrangements with clients.