Jennifer Gaston
Loganville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Medical Courier
LJJ Trucking
11.2017 - Current
- Properly documented all specimens.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
- Built professional relationships with customers and business partners to establish trust and credibility.
Medical Biller/Customer Service Associate
Visiting Nurse Health System
02.2014 - 11.2017
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
- Resolved billing inquiries and disputes in timely fashion.
- Developed and implemented customer service policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Redan High School
Stone Mountain, GA05.1993
Skills
- Medical Records Management
- Medical Testing
- Handling Pharmaceutical Materials
- Medical Terminology
- Customer Experience
- Tracking Specimens
- Answering Customer Questions
- Accounts Payable and Accounts Receivable
- Customer Accounts Management
Timeline
Medical Courier
LJJ Trucking
11.2017 - Current
Medical Biller/Customer Service Associate
Visiting Nurse Health System
02.2014 - 11.2017
High School Diploma -
Redan High School
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