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I am highly experienced professional that is skilled in all aspects of business operations. I have 30 years of operations managerial experience. I am well rounded in all aspects of operational management. I possess highly effective and efficient leadership skills. From Telecommunications to food service. I pride myself in all aspects of business operations but customer service and customer care is so important to any operation. I go above and beyond to ensure every customer has the positive experience that is lasting. In business, I go above and beyond the call of duty day in and day out to ensure that operational goals and operational standards are met and exceeded. I am versed in Profit and Loss and have managed a budget exceeding 14 million dollars with dish network. Including monthly financial reviews of the over all business. I am efficient with a computer and most technology. I've managed multiple locations in my my career and territory's that expand over 4 states. I am versed in all aspects of the Warehousing process. I maintained an inventory that exceeded $6 million dollar in the locations I have managed. I ensure inventory audits are completed monthly to ensure compliance from the warehouse department. I have built and maintained sub contract labor to keep work load spikes under control and to make the internal business more efficient. I have created customer service routes with many different company's. I have managed the customer service experience in every roll I have had in management. I have managed up to 115 employees, 12 managers, 6 warehouse staff and 3 quality assurance personnel. I have managed fleet with box trucks, vans, and trucks. I managed a fleet of 55 vehicles for dish and managed 25 vehicles at TNI. . I am motivated by the drive of cooperate America and I will go above and beyond to ensure that my teams are successful. I’m my experience I have exceeded expectations for every company I have worked for. I am a very hands on manager and am very driven to mentor and develop employees for the next level. I believe in promoting managers from within. Giving those that have worked hard and helped us accomplish our goals an opportunity to move up in the operation. I believe in leading by example. I am a hands on manager that can that does not care to get my hands dirty. I have worked very hard to earning the respect of all employees. I feel there is no second place in business. If your not first your last. Being the best is the only option. I have proven that no matter the job I can get it done day in and day out. I have over 15 years of sales experience. I have 7 years of door to door sales along with building customer base from scratch. I am a closer and I started door to door sales when I was 20 and it played a huge roll in who I am today.

Dynamic Operations Manager with a proven track record at CVS Pharmacy, enhancing operational effectiveness through strategic inventory management and team leadership. Expert in developing training programs and implementing data-driven strategies, resulting in improved compliance and resource allocation. Strong skills in organizational development and decision-making drive success in fast-paced environments.

Dynamic Operations Manager with a proven track record at Rural King, driving business growth through data-driven decision-making and innovative process improvements. Skilled in team leadership and performance enhancement, I successfully streamlined operations, ensuring compliance and fostering collaboration, resulting in significant productivity gains and enhanced operational performance.

High-performing Operation Manager with over 7 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

I am a hardworking person, friendly and able to work in-group. I am an independent person and willing to learn and explore something new. I dare to take challenging tasks to enhance my skills and abilities to succeed. I am a fast learner person in order to develop myself further. I'll be able to work under pressure and willing to put much effort to accomplish the given tasks by applying the knowledge that I've learned into real working environments. Besides that, I would very much like to contribute my ideas to make the workplace and my work a success. But most importantly, I would like to have a good rapport with my superior and my colleagues. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Jennifer Hooks

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Overview

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Operation Manager

92G Food Service Specialist

Patient Service Representative

Call Center Customer Service Representative

Education

Associate of Science - Business Administration And Management

High School Diploma -

Skills

Timeline

Operation Manager

Patient Service Representative

Call Center Customer Service Representative

92G Food Service Specialist

Associate of Science - Business Administration And Management

High School Diploma -

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