Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Johns

Powder Springs

Summary

Experienced Marketing Partner with a proven track record in the restaurant industry. Proficient in catering, Microsoft Word, sales, hospitality industry, and event management. Adept at driving sales and delivering exceptional customer experiences. Committed to developing strategic marketing initiatives that effectively promote brands and increase revenue.

Overview

15
15
years of professional experience

Work History

Marketing/Community Brand Ambassador

Bad Daddy's Burger Bar
05.2021 - 03.2025
  • Inspect event facilities to ensure that they conform to customer requirements
  • Confer with staff at a chosen event site to coordinate details
  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
  • Review event bills for accuracy, and approve payment
  • Plan and develop programs, agendas, budgets, and services according to customer requirements
  • Cold calls made to local organizations for fundraiser/spirit night opportunities
  • Create and execute new promotions within 5 stores
  • Reviewed chatmeter and tattle schools weekly and reviewed with region
  • Weekly reviews of period and quarter budgets vs current sales
  • Engaged, educated, and befriended customers to deliver amazing experience.
  • Communicated product information with confidence and educated consumers about company.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Provided exceptional customer service to drive satisfaction.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Worked with team of AD's and GM's to setup and execute off-site & on-site events.
  • Organized over 100+ events.
  • Generated $75,000 in sales within a 10 month period.
  • Assisted with TV appearances for local activations.
  • Assisted on photoshoots.
  • Implemented ezCater in 2 stores for a pilot testing.

General Manager

Grub Burger Bar
08.2020 - 05.2021
  • Supervise the work of management staff, FOH & BOH staff
  • Monitor product import or export processes to ensure compliance with regulatory or legal requirements
  • Input weekly truck orders for supplies to be delivered on-time
  • Weekly inventory of kitchen and bar
  • Weekly schedules for management team, FOH & BOH
  • Hiring and firing of employees as needed based on business needs
  • Weekly invoices input and paid

Marketing Partner

California Pizza Kitchen
02.2014 - 07.2020
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
  • Monitor employee and patron activities to ensure liquor regulations are obeyed
  • Greet guests, escort them to their seats, and present them with menus and wine lists
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Count money and make bank deposits
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Maintain food and equipment inventories, and keep inventory records
  • Schedule staff hours and assign duties
  • Establish standards for personnel performance and customer service
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity
  • Order and purchase equipment and supplies
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
  • Started out as a server in 2014
  • Worked my way through the following positions: Bartender, Hourly Key, Bar Manager, FOH Manager, Kitchen Manager & ended with Marketing Partner

Sales Team

Main Event Entertainment
04.2010 - 01.2014
  • Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
  • Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
  • Cash checks for customers
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Sell tickets and other items to customers
  • Booked corporate events
  • Booked birthday parties
  • Had quarterly sales goals & was able to meet or exceed the goal

Education

No Degree - Business Administration And Management

Austin Community College
Austin, TX

Skills

  • Tattle
  • Chatmeter
  • Customer Service
  • CTUIT
  • Engagebay
  • ASANA
  • Salesforce
  • Microsoft Office (Word, Excel, Power Point, Outlook, Sharepoint)
  • Communication
  • Customer engagement
  • Guest Complaint Resolution
  • Operational Systems Implementation
  • Financial Management
  • Payroll Management
  • Customer relations
  • Customer relationship building
  • Brand awareness
  • Store promotions
  • Product awareness
  • Relationship management
  • Inventory control
  • Effective communicator
  • Scheduling
  • Relationship builder
  • Communication skills

Timeline

Marketing/Community Brand Ambassador

Bad Daddy's Burger Bar
05.2021 - 03.2025

General Manager

Grub Burger Bar
08.2020 - 05.2021

Marketing Partner

California Pizza Kitchen
02.2014 - 07.2020

Sales Team

Main Event Entertainment
04.2010 - 01.2014

No Degree - Business Administration And Management

Austin Community College

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Jennifer Johns