Jennifer Kampelman-Ritschel
Atlanta
Summary
Resourceful Food and Beverage Supervisor known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in conflict resolution, effective communication, and adaptability, ensuring smooth operation and positive dining experiences for guests.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Food and Beverage Supervisor
Hotel Colee
Atlanta
09.2021 - Current
- Supervised food and beverage operations for Hotel Colee ensuring excellent service quality.
- Trained and mentored staff on service standards and safety protocols.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
Food Server/Room Service Attendant
12 Hotel
Atlanta
01.2019 - 03.2021
- Took food and drink orders accurately from guests.
- Delivered meals and beverages promptly to tables.
- Assisted with menu recommendations based on guest preferences.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed payments and managed cash register transactions accurately.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
Room Service Server
Loews Hotels
Atlanta
03.2010 - 12.2018
- Delivered food and beverages to guest rooms promptly and courteously.
- Ensured accurate order preparation through detailed menu knowledge.
- Maintained cleanliness and organization of service trays and dining areas.
- Checked all orders prior to delivering them to guest rooms for accuracy and quality control purposes.
- Followed up with guests regarding order quality to satisfaction.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
Education
Associate Degree - Travel And Hospitality
Patricia Stevens Career College
St Louis, MO 09.1990 - 09.1991
Skills
- Staff training
- Inventory management
- Customer service
- Menu knowledge
- Staff supervision
- Self motivation
- Leadership skills
Timeline
Food and Beverage Supervisor
Hotel Colee
09.2021 - Current
Food Server/Room Service Attendant
12 Hotel
01.2019 - 03.2021
Room Service Server
Loews Hotels
03.2010 - 12.2018
Associate Degree - Travel And Hospitality
Patricia Stevens Career College
09.1990 - 09.1991