Jennifer Kelly
Canton,GA
Summary
Senior Administration and Operations professional with 25+ years of experience spanning commercial insurance, accounting, payroll, customer service, and property management. Proven leader with expertise in staff supervision, lease administration, vendor relations, reporting, and day-to-day operations. Trusted partner to corporate leadership with a strong track record of accuracy, organization, and relationship management.
Overview
25
25
years of professional experience
Work History
Property Management Administrator / Operations Manager
Horizon Group Properties – The Outlet Shoppes at Atlanta
Woodstock
05.2021 - 01.2026
- Managed daily administrative and operational functions for a large retail property
- Drafted, reviewed, and administered commercial lease agreements
- Cultivated strong relationships with tenants, vendors, and contractors
- Coordinated maintenance services and vendor compliance
- Supervised onsite staff and delegated daily tasks
- Ordered supplies, monitored expenses, and supported budget controls
- Prepared and submitted weekly operational and financial reports to corporate leadership
Senior Administrative & Operations Manager
American Insurance Agency Services Inc – Atlanta, GA
Lilburn, GA
01.2008 - 06.2020
- Oversaw administrative, accounting, payroll, and operational functions
- Produced weekly and monthly reports for corporate leadership
- Supervised staff including training, scheduling, and performance support
- Maintained long-term relationships with vendors, carriers, and service providers
- Managed office operations, supply ordering, and expense tracking
- Delivered high-level customer service while handling confidential information
Administrative & Insurance Specialist
Atlanta Insurance Associates – Atlanta, GA
Lilburn, GA
10.2000 - 01.2008
- Provided administrative support in a commercial insurance agency
- Assisted with policy documentation, renewals, and client communication
- Supported accounting and payroll functions with accuracy and confidentiality
- Delivered consistent, professional customer service
- Maintained compliant and organized records
Education
Some College Coursework Completed -
Skills
- Operations & Office Management
- Staff Supervision
- Customer Service Leadership
- Accounting & Payroll
- Commercial Insurance Administration
- Property Management
- Lease Writing & Administration
- Vendor & Contractor Relations
- Budgeting & Expense Tracking
- Weekly & Monthly Corporate Reporting
- Microsoft Office / Google Workspace
Timeline
Property Management Administrator / Operations Manager
Horizon Group Properties – The Outlet Shoppes at Atlanta
05.2021 - 01.2026
Senior Administrative & Operations Manager
American Insurance Agency Services Inc – Atlanta, GA
01.2008 - 06.2020
Administrative & Insurance Specialist
Atlanta Insurance Associates – Atlanta, GA
10.2000 - 01.2008