Jennifer Knight
Hogansville
Summary
Dynamic banking professional with a proven track record at Synovus Bank, specializing in service excellence and cash management. Demonstrated expertise in cultivating strong client relationships and delivering customized financial solutions. Recognized for meticulous attention to detail and effective communication skills that drive client satisfaction and operational efficiency.
Overview
34
34
years of professional experience
Work History
Relationship Banker
Synovus Bank
Lagrange
10.2014 - Current
- Received mortgage and other loan payments by verifying payment dates and amounts due.
- Used currency-counting machine to count currency and received checks.
- Leveraged banking technology platforms to streamline operations and enhance the client experience.
- Maintained and built strong client relationships through quality, personalized interactions.
- Prepared bank deposits, general ledger postings and statements.
- Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
- Managed and deepened client relationships by providing personalized financial solutions and advice.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
Private Wealth Banker
SunTrust
Lagrange
10.1993 - 01.2014
- Analyzed clients' financial statements to offer customized banking solutions.
- Negotiated terms and rates for loans and lines of credit with clients.
- Built positive relationships with realtors to produce client referrals.
- Liaised between bank branches regarding best practices and operations.
- Processed loan applications and prepared relevant documents for approval.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Prepared and presented weekly reports on branch performance, identifying trends and areas for improvement.
Clerk
Troup County Probate Court
LaGrange
06.1991 - 10.1993
- Operated cash register to process cash, check, and credit card transactions.
- Scanned documents into digital formats ensuring accuracy of content.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Supported office clerical functions using word processing and other software, email and office machines.
- Inventoried and ordered materials, supplies and services.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Prepared deposits according to established procedures.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Education
High School Diploma -
Troup High School
LaGrange Georgia06-1991
Skills
- Service Excellence
- Detail-Oriented Data Entry
- Conflict resolution
- Communication skills
- Cash Management
- Cash handling
- Resourcefulness
- Customer Service-oriented
- Customer care experience
References
References available upon request.
Timeline
Relationship Banker
Synovus Bank
10.2014 - Current
Private Wealth Banker
SunTrust
10.1993 - 01.2014
Clerk
Troup County Probate Court
06.1991 - 10.1993
High School Diploma -
Troup High School
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