JENNIFER MATHIS
Columbus
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Executive Vice President Administrative Assistant
Columbus Water Works
12.2014 - Current
- Assists the senior vice presidents and presidents with administrative duties and maintains calendars and plans for meetings.
- Compiles reports and processes them to different departments.
- Ability to handle susceptible information with high discretion
- Type and write emails, notes, and other documents as needed.
- I am capable of making competent decisions and the ability to multitasking my workload without supervision.
- Makes travel arrangements for conferences and classes for WRO, SVP, and President.
- Achieved company growth by implementing strategic initiatives and fostering collaboration across departments.
- Led cross-functional teams to execute large-scale projects on time and within budget constraints, contributing to overall company success.
- Streamlined operations for increased efficiency by identifying areas for improvement and implementing process changes.
- Enhanced customer satisfaction with introduction of client feedback system, leading to significant service improvements.
- Boosted company reputation, driving initiatives for corporate social responsibility and sustainability.
Senior merchandise sales associate
Alabama power
05.2000 - 05.2014
- Achieved yearly sales goals and worked on monthly quotas to exceed sales goals
- Develop relationships with clients and customers
- Assisted customers with financing merchandise to build clientele
- Assist customers with payments and service requests
- Able to handle cash funds and assist customers with arrangements.
Education
BBA - Global Marketing
Troy University
Phenix City, AL06.2023
Associates - Accounting
Chattahoochee Valley Community College
Phenix City, AL08.1996
Skills
- Microsoft 365
- CIS
- Lawson
- OnBoard
- Zoom
- Event Planning
- Travel Coordinator
- Track Monthly Expenses
- Report Writing and Trancribe
- Customer Service
- My strongest strength is being social and open with other employees I enjoy interacting with others
Accomplishments
- Implemented a new, interactive customer service program to monitor, gauge, and project staffing needs.
- Event Planning - Successfully planned and executed corporate meetings, lunches, and special events for groups of 100+ employees.
- Responded to a large number of customer inquiries each day.
Training
- Servant Leadership Level 1
- Developing stronger leadership skills
- CIS
- Tested Customer Service System and helped to transition the program by assisting Customer service and Cash.
Volunteer Experience
- Leader, Treasurer, and Volunteer, 2009, 2024, Girl Scouts of Historic Georgia, Continue to help young ladies to be great leaders in the future.
- United Way Chairperson, Date period, Date period, United Way, Achieved and increased the goal with Columbus Water Works working with employee.
- United Way Abassandor, Date period, Date period, United Way, Engaged other company's within the city to donate to United Way.
- Events Committee Member, Date period, Date period, Columbus Water Work, Plan, organize, set-up and special events for Columbus Water Works. Chairperson of the Open House to invite our customers to visit our plants.
Timeline
Executive Vice President Administrative Assistant
Columbus Water Works
12.2014 - Current
Senior merchandise sales associate
Alabama power
05.2000 - 05.2014
Associates - Accounting
Chattahoochee Valley Community College
BBA - Global Marketing
Troy University
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