JENNIFER MATHIS
Columbus
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Executive Vice President Administrative Assistant
Columbus Water Works
Columbus, GA
12.2014 - Current
- Assists the senior vice presidents and presidents with administrative duties and maintains calendars and plans for meetings.
- Compiles reports and processes them to different departments.
- Ability to handle susceptible information with high discretion
- Type and write emails, notes, and other documents as needed.
- I am capable of making competent decisions and the ability to multitasking my workload without supervision.
- Makes travel arrangements for conferences and classes for WRO, SVP, and President.
- Achieved company growth by implementing strategic initiatives and fostering collaboration across departments.
- Led cross-functional teams to execute large-scale projects on time and within budget constraints, contributing to overall company success.
- Streamlined operations for increased efficiency by identifying areas for improvement and implementing process changes.
- Enhanced customer satisfaction with introduction of client feedback system, leading to significant service improvements.
- Boosted company reputation, driving initiatives for corporate social responsibility and sustainability.
Senior merchandise sales associate
Alabama power
Phenix City, AL
05.2000 - 05.2014
- Achieved yearly sales goals and worked on monthly quotas to exceed sales goals
- Develop relationships with clients and customers
- Assisted customers with financing merchandise to build clientele
- Assist customers with payments and service requests
- Able to handle cash funds and assist customers with arrangements.
Education
BBA - Global Marketing
Troy University
Phenix City, AL06.2023
Associates - Accounting
Chattahoochee Valley Community College
Phenix City, AL08.1996
Skills
- Microsoft 365
- CIS
- Lawson
- OnBoard
- Zoom
- Event Planning
- Travel Coordinator
- Track Monthly Expenses
- Report Writing and Trancribe
- Customer Service
- My strongest strength is being social and open with other employees I enjoy interacting with others
Accomplishments
- Implemented a new, interactive customer service program to monitor, gauge, and project staffing needs.
- Event Planning - Successfully planned and executed corporate meetings, lunches, and special events for groups of 100+ employees.
- Responded to a large number of customer inquiries each day.
Training
- Servant Leadership Level 1
- Developing stronger leadership skills
- CIS
- Tested Customer Service System and helped to transition the program by assisting Customer service and Cash.
Volunteer Experience
- Leader, Treasurer, and Volunteer, 2009, 2024, Girl Scouts of Historic Georgia, Continue to help young ladies to be great leaders in the future.
- United Way Chairperson, Date period, Date period, United Way, Achieved and increased the goal with Columbus Water Works working with employee.
- United Way Abassandor, Date period, Date period, United Way, Engaged other company's within the city to donate to United Way.
- Events Committee Member, Date period, Date period, Columbus Water Work, Plan, organize, set-up and special events for Columbus Water Works. Chairperson of the Open House to invite our customers to visit our plants.
Timeline
Executive Vice President Administrative Assistant
Columbus Water Works
12.2014 - Current
Senior merchandise sales associate
Alabama power
05.2000 - 05.2014
Associates - Accounting
Chattahoochee Valley Community College
BBA - Global Marketing
Troy University