Jennifer Miller
Lilburn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Accomplished Sales Manager offering +10 years of experience developing and maximizing corporate housing sales and operations.
Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Director of Sales
Tp Corporate Lodging
04.2009 - Current
- Managed team of sales representatives, providing training, guidance, coaching and support.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Managed and motivated sales team to increase occupancy above 93% for 24 consecutive months.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established pricing strategies to maintain competitive pricing and maximize profits.
Account Manager
Verada Inc
08.2007 - 04.2009
- Built and strengthened long-lasting client relationships based on successful completion of employment background checks within the time frame expected.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Food Runner/Main Bartender
Universal Studios
11.2005 - 07.2007
- Performed hostess duties and then food runner duties at Mythos Restaurant at Universal Islands of Adventure, #1 theme park restaurant in the world 2007 and 2008.
- Worked at bartender during high customer volumes during special events, nights, and weekends including Halloween Horror Nights, Mardi Gras and private events.
- Sharpened my already extensive customer service skills by selling jello shots during special events.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Bachelor of Science - Business
University of Central Florida
Orlando, FL05.2007
Associate of Science - Business
Valencia College
Orlando, FL05.2005
Skills
- Expense Control
- Profit Target Achievement
- Marketing Campaign Analysis
- Supervise and coordinate activities of all unit management and oversee the supervision of hourly sales associates; ensure proper hiring, promoting, and termination of associates; provide instruction on company policies and procedures and ensure proper follow-through; ensure compliance with federal, state, local regulations
- Review target rate set per unit and other financial data to measure profit and occupancy achievement and determine units and operation procedures needing cost reduction
- Lead by example by demonstrating qualities that I expect
- RFP Responses
- Providing Feedback
- Corrective Actions
- Networking Events
- Rate Structuring
- Profit Optimization
- Strategic Selling
Passions and Hobbies
Kayaking, snorkeling, gardening and traveling are a few passions I have.
Timeline
Director of Sales
Tp Corporate Lodging
04.2009 - Current
Account Manager
Verada Inc
08.2007 - 04.2009
Food Runner/Main Bartender
Universal Studios
11.2005 - 07.2007
Bachelor of Science - Business
University of Central Florida
Associate of Science - Business
Valencia College
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