Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jennifer Morrell

Pelham

Summary

Results-driven collections manager with expertise in collections strategies, payment processing, and debt negotiation. Proven ability to enhance customer account management and ensure compliance adherence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Collection Manager

Okinus
Pelham
07.2006 - Current

Responsibility includes assigning daily collections, and keeping them updated throughout the day. Pulling first payment defaults, working on them every morning, and sending correct letters via email or mail to contact them about their default payment. Handling any mail returns to find our customers' correct addresses to mail back out and update customers' accounts daily. Calling collections, setting up payments with customers via email or by phone through card or ACH debit.

I have helped in the past with the ACH department posting auto payments, manual payments, debit/credit cards, and returns as well.

Opthalmic Assistant

Thomasville Eye center
Thomasville
08.2020 - 02.2023

Responsibilities included working up patients for eye exams and preparing them for surgery before seeing the doctor for their eye exam or before surgery was scheduled.

Filing prescriptions as needed, as well as scribing for most of the doctors.

Customer Service Representative

Pelham Loan Company
Pelham
07.2006 - 08.2008

Responsibilities included data entry of loans, closing loans, taking payments, calling delinquent accounts, and pulling credit reports to approve customers for their loans.

Also, I filed legal suits and bankruptcies for all the loan companies.

Education

High School Diploma -

Thomas County Central High School
Thomasville, GA
06-1997

Skills

  • Collections strategies
  • Payment processing
  • Debt negotiation
  • Customer account management
  • Compliance adherence
  • Financial analysis
  • Fast learner
  • Self-motivated
  • Microsoft Excel
  • Microsoft Word
  • accounting
  • typing
  • Multitasking

Certification

  • Certified Opthalmic Assistant

Accomplishments

  • September 2016 Best Collector
  • September 2102 Senior Manager Award
  • September 2011 Senior Manager Award
  • September 2010 Most Efficient Employee Award

Timeline

Opthalmic Assistant

Thomasville Eye center
08.2020 - 02.2023

Collection Manager

Okinus
07.2006 - Current

Customer Service Representative

Pelham Loan Company
07.2006 - 08.2008

High School Diploma -

Thomas County Central High School
Jennifer Morrell