Results-driven collections manager with expertise in collections strategies, payment processing, and debt negotiation. Proven ability to enhance customer account management and ensure compliance adherence.
Responsibility includes assigning daily collections, and keeping them updated throughout the day. Pulling first payment defaults, working on them every morning, and sending correct letters via email or mail to contact them about their default payment. Handling any mail returns to find our customers' correct addresses to mail back out and update customers' accounts daily. Calling collections, setting up payments with customers via email or by phone through card or ACH debit.
I have helped in the past with the ACH department posting auto payments, manual payments, debit/credit cards, and returns as well.
Responsibilities included working up patients for eye exams and preparing them for surgery before seeing the doctor for their eye exam or before surgery was scheduled.
Filing prescriptions as needed, as well as scribing for most of the doctors.
Responsibilities included data entry of loans, closing loans, taking payments, calling delinquent accounts, and pulling credit reports to approve customers for their loans.
Also, I filed legal suits and bankruptcies for all the loan companies.