Jennifer Payment
Athens
Summary
Interested in obtaining a position with an established company that respects hard work, initiative, dedication, and loyalty. I am a fast learner and an efficient worker, eager to learn new things to enhance my overall job performance.
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
22
22
years of professional experience
Work History
MEDICAL CONCIERGE
PHYSICIAN CARE CENTERS
06.2021 - Current
- Provided exceptional customer service by addressing patient needs and inquiries promptly.
- Coordinated scheduling of appointments and managed patient flow efficiently.
- Facilitated communication between patients and medical staff to enhance care experiences.
- Maintained knowledge of clinic services to offer informed recommendations to patients.
- Oversaw daily operations within the front desk area, ensuring adherence to procedures.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Manager
Duck’s Kitchen
06.2013 - 12.2020
- Responsible for mentoring new servers regarding menu items, company policies and procedures. Provide excellent customer service to maintain a strong base of loyal customers by conveying a positive and professional attitude. Open and close restaurant independently, restock depleted items daily. Manage all incoming and outgoing deliveries and sign checks to distributors. Responsible for maintaining inventory and keeping establishment up to health codes.
Server
Chili’s
12.2008 - 12.2012
- Provided personalized service to appease every guest. Effectively managed time in a fast-paced environment. Instrumental in structuring and maintaining a clean and organized workspace. Responsible for training new employees and achieved significant improvements in their productivity. Consistently met daily sales goals while managing relationships with clientele. Responsible for representing St. Jude’s Children’s Hospital for fundraisers.
Server
Red Lobster
01.2006 - 01.2008
- Essential in maintaining relationships with clientele. Responsible for preparing guest checks and collecting monetary transactions from guests. Consistently provided excellent customer service in a fast-paced environment.
Floor Supervisor
Ballard Designs
01.2004 - 01.2006
- Responsible for opening and closing the store. Expertly resolved any problems that arose from customer complaints. Trained and supervised all new employees. Skillfully designed new show floor and window set ups. Managed all cash deposits.
Education
High School Diploma -
OCONEE COUNTY HIGH SCHOOL
ATHENS,GASkills
- Excellent time management and attention to detail
- Skilled at managing customer relations and dissolving any conflicts that arise
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Telephone etiquette
- Maintaining composure
Timeline
MEDICAL CONCIERGE
PHYSICIAN CARE CENTERS
06.2021 - Current
Manager
Duck’s Kitchen
06.2013 - 12.2020
Server
Chili’s
12.2008 - 12.2012
Server
Red Lobster
01.2006 - 01.2008
Floor Supervisor
Ballard Designs
01.2004 - 01.2006
High School Diploma -
OCONEE COUNTY HIGH SCHOOL