Jennifer Perez

• Analyzed client accounts to identify trends and recommend improvements.
• Assisted in the implementation of new account management tools and systems.
• Trained junior analysts on best practices for data interpretation and reporting.
• Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables.
• Identified potential risks within accounts, mitigating potential losses through proactive measures.
• Trained junior analysts on best practices for account analysis procedures, enhancing overall team performance levels.
• Supported Team Lead with incoming inquiries from existing clients.

Ensured adherence to quality metrics while achieving optimal cash resolution for client accounts.

Guided colleagues through difficulties by leveraging expertise.

• Oversaw daily operations across multiple locations to ensure compliance with company standards.
• Trained and mentored staff to enhance team performance and customer service quality.
• Implemented operational efficiencies that improved workflow and reduced costs.
• Analyzed sales data to develop strategies for increasing revenue in underperforming units.
• Coordinated inventory management processes to minimize waste and ensure product availability.
• Conducted regular assessments of team performance, providing feedback and support for improvement.
• Developed training materials and programs to onboard new employees effectively.
• Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
• Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
• Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
• Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
• Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
• Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
• Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.

• Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
• Trained and mentored staff on customer service best practices to enhance guest satisfaction.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Developed staff schedules to ensure adequate coverage during peak hours while managing labor costs.