Jennifer Pollard
Results-CX
Columbus
5
years of professional experience
Dynamic professional with extensive experience, excelling in customer relations and conflict resolution. Leveraged critical thinking and computer proficiency to enhance service delivery, boosting customer loyalty. Proven track record in optimizing workflows and training staff, ensuring high performance and satisfaction. Adept at utilizing CRM systems for efficient data management.
Work History
Supervisor (fema)
2 Months- Supervised daily operations to ensure team productivity and efficiency.
- Trained new staff on company policies and operational procedures.
- Monitored performance metrics to identify areas for improvement.
- Implemented process enhancements to optimize workflow and reduce downtime.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
3 Years 11 Months- Assisted customers with inquiries, providing accurate information and solutions.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed high-volume calls, maintaining professionalism and efficiency in service delivery.
- Documented customer interactions in CRM system for tracking and follow-up purposes.
- Developed knowledge of products and services to better address customer needs and concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Supervisor (fema)
1 Year 2 Months- Supervised daily operations to ensure team productivity and efficiency.
- Trained new staff on company policies and operational procedures.
- Monitored performance metrics to identify areas for improvement.
- Implemented process enhancements to optimize workflow and reduce downtime.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Customer Service Representative
2 Months- Assisted customers with inquiries, providing accurate information and solutions.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed high-volume calls, maintaining professionalism and efficiency in service delivery.
- Documented customer interactions in CRM system for tracking and follow-up purposes.
Customer Service
5 Months- Documented customer service policies, scripts and procedures in Language.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Provided exceptional customer service through timely deliveries and professional communication.
- Provided exceptional customer service, resolving issues quickly and effectively.
Healthcare Customer Service Representative
5 Months- Assisted customers with inquiries regarding healthcare services and benefits.
- Resolved customer issues efficiently, ensuring high levels of satisfaction.
- Utilized CRM systems to document interactions and track case resolutions.
- Collaborated with team members to enhance customer service workflows.
- Participated in training sessions to improve product knowledge and service skills.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Contributed to team goals by maintaining consistent performance standards.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Computer proficiency
Conflict resolution
Microsoft Excel
Microsoft outlook
Scheduling
Timeline
Supervisor (fema)
Itcon
08.2024 - 10.2025Read More
Customer Service Representative
Results-CX
06.2022 - 05.2026Read More
Supervisor (fema)
Atento
08.2021 - 10.2021Read More
Customer Service Representative
StarTek
06.2021 - 08.2021Read More
Customer Service
Atento
03.2021 - 08.2021Read More
Healthcare Customer Service Representative
TTEC
11.2020 - 04.2021Read More
Carver High School
High School Diploma
Read More