Jennifer Queriapa
Clarkesville
Summary
Optical Sales Associate proficient in assisting clients in selecting frames in preferred styles and colors. High-achieving individual with 3 years of experience in customer service and sales. Well-versed in operating various ophthalmic instruments such as lensometers and refractors. Brings positive attitude and commitment to continuous learning and growth. Consistently exceeding customer expectations by resolving complex issues promptly and maintaining high customer satisfaction levels.
Overview
2
2
years of professional experience
Work History
Optician
Walmart Vision Center
05.2023 - Current
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained safe, clean and organized environment to increase patient comfort.
- Educated patients on proper use, care and maintenance of eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Calibrated seg heights, and pupillary distance to customize eyeglass orders and create perfect fit.
Front Desk Receptionist
Optometrist
05.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Obtained payments from patients and scanned identification and insurance cards.
- Gather patient histories, explain the exam process, and prepare patients for eye exams
- Conduct diagnostic tests, such as tonometry and refraction test, to assess visual capabilities
Sales Associate
Sally Beauty
08.2022 - 05.2023
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Habersham Central High School
Mount Airy, GA05-2022
Skills
- Customer service
- Friendly and outgoing
- Listening skills
- Insurance verification
- Scheduling
- Positive and professional
- Phone etiquette
- Tech-Savvy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optician
Walmart Vision Center
05.2023 - Current
Front Desk Receptionist
Optometrist
05.2023 - 02.2024
Sales Associate
Sally Beauty
08.2022 - 05.2023
High School Diploma -
Habersham Central High School
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