- Dancing
- Augmented Reality (AR) Development
- Watching Movies and TV Shows
- Animal Care
- Passionate about balancing physical health with mental and emotional wellness
Jennifer Robinson
Columbus
Summary
Professional with extensive experience in decision-making and conflict resolution. Adept at evaluating complex information and delivering fair, unbiased outcomes. Known for strong analytical skills, critical thinking, and effective communication. Collaborative team player who adapts to evolving needs and consistently achieves results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Disability Adjudicator Agent
Georgia Disability Adjudication Services
02.2023 - Current
- Review Social Security Application regarding his or her disability.
- Follow Social Security criteria to allow or deny the claim.
- Contact treating sources to secure pertinent information.
- Based off the medical evidence the agent evaluates the extent of the limitation.
- Abide by the Social Security Laws and Regulations
CEC Agent IV
Department of Human Services
02.2022 - 02.2023
- Add Support Orders to Stars
- Handle appointment request calls from customer
- Assist customers from scheduled appointments/walk-ins
- Assist customer via mobile app request/call center request
- Transfer UIFSA cases with orders to other states
- Prepare witness sampling for FedEx pick up
- Work Driver’s License Report
- Settle and transfer cases
- Submit/complete disposition/appointment log daily
- Completes mandatory trainings in a timely manner
- Assist co-workers when needed
Enforcement Agent III
Department of Human Services
04.2018 - 02.2022
- Adhere to the approved Strategic Plan by executing the identified strategies to accomplish the Department of Human Services/Department of Child Support Services mission, values, and goals.
- Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear concise manner.
- Promotes and supports the operations of the DCSS Communication Center.
- Ensures customers with LEP/SI needs are served appropriately.
- Promotes and encourages non-custodial parent participation in the Fatherhood Program and Problem-Solving Court Initiatives.
- Maintains a report of all actions taken and submits to supervisor by the last working day of the month.
- Add Child Support Orders to STARS
- Set up accounts for the orders to run correctly
- Run case audits and work closely with Financial
- Assist in special assignments and duties as designated.
- Maintains clean and organized workspace to ensure easy access of records.
- Promotes the increase of customer access to information through the portal and DCSS website.
- Respond to customer inquiries
- Establish Paternity
- Enforce court orders for child support
Data Analyst
Department of Public Health
06.2015 - 04.2018
- Researches and analyzes program/operation data
- Generates regular statistical and informational reports
- Provides county health data collection, analysis and dissemination
- Works as a liaison to outside data gathering entities, foster collaboration, strong partnerships and team building to accomplish program objectives
- Maintain program records and reports in support of Children with Special Needs/Project LAUNCH programs operation and public health guidelines
- Use qualitative and quantitative analytical skills to assess the effectiveness of operations of the Project LAUNCH Program
- Work closely with the Georgia State University Evaluators in completing outcomes for the Multi-Site Evaluation to include Direct Services and Systems Activities and Outcomes Survey’s due in the Fall and Spring over the cross of the Five-year grant
- Report the results of the analysis to decision makers as well as those at the state level
- Input performance data in SAMHSA Performance Accountability and Reporting System (SPARS) quarterly. The SPARS Systems meets the requirements of the Government Performance and Results Act of 1993 and the GPRA Modernization Act of 2010.
- Performs Chart Audits Quarterly
Tax Clerk II / Purchasing Tech
Columbus Consolidated Government
06.2005 - 02.2015
- Acting lead person in the event of supervisor’s absence
- Assist supervisor with the daily operations of the office, delegate and check other’s work, issue and reorder inventory from the state (decals, specialty plates, and placards). Review and examine motor vehicle and mobile home title applications.
- Retrieved and fax information as required. Tag Line Leader who supervised the Muscogee County Tag Line.
- Processed Federal Express accountable mail and incoming and outgoing mail in a timely and orderly manner.
- Work closely with Department of Human Services applying child support holds via email on vehicles due to arrears.
- Assist customers and dealers with tag and title information.
- Process tag renewals and issue automobile tags to customers for new and used vehicles. Collect Ad-valorem taxes, process payments, and balance cash drawer in the amount of 5,000.00.
- Train end-users in the financial system used to process purchase documents; provides new employee and refresher training. Assists end-users with purchasing issues.
- Distributes, processes, and prints purchase documents.
- Approves and analyzes purchase orders.
- Performs cancellations and modifications of documents as needed, and review documents for accuracy.
- Retrieves and enters a variety of information to update records, respond to information requests, and process transactions.
- Modify existing vendor information and add new vendor information into the financial system.
- Coordinated Annual Auction’s with City Contractors; processes, tracks, and coordinated surplus equipment; coordinated transfer surplus equipment.
- Maintain a tracking system of daily fuel quotes and tabulations; retrieve daily fuel quotes from local vendors; calculate the lowest bid; enters bid quotes on a daily tabulation; provide fuel quote information to departments
Customer Service Specialist
American Family Life Assurance Company (AFLAC)
01.2003 - 06.2005
- Assist Regional, District, and State Sales Coordinators with premium quotes, the status of group and individual accounts, and benefit information.
- Assist the verification line to ensure reinstatements/change forms are complete with a signature, and date before the information is routed to the processing team for completion.
Office Assistant
Columbus Regional Hospital
01.2000 - 01.2003
- Perform general office duties to include answering the telephones, taking dictation, filing charts, or completing insurance forms.
- Greet and log in patients with curable (common colds, flu etc.) and incurable (HIV/aids) arriving at the office or clinic.
- Schedule patient appointments.
- Maintain patient records in an orderly manner.
Administrative Assistant
A J McClung YMCA
01.1997 - 06.2000
- Worked closely CEO and grant writing
- Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheets, database and/or presentation software.
- Answer a multi-line phone and/or direct calls to the appropriate parties and/or message taker.
- Facilitate membership drives, pool parties, and dances to generate revenue.
- Process Payroll
- Greet visitors and overseer of the Summer Youth Program participants.
Education
Master of Science - Accounting
Walden University
Columbus, GA05.2021
Master of Business Administration - undefined
University of Phoenix
Columbus, GA12.2012
Bachelor of Science - Business Administration
University of Phoenix
Columbus, GA09.2010
Accounting Certificate - undefined
Columbus Technical College
Columbus, GA01.2001
Skills
- Effective communication
- Quickly adjusting to change
- Consistent reliability
- Collaborative decision making
- Effective team collaboration
- Thorough attention to detail
- Client support
- Analytical problem solving
Accomplishments
- Supervised team of 10 staff members.
Certification
- Cardiopulmonary Resuscitation Training - 2 Years
Interests
Timeline
Disability Adjudicator Agent
Georgia Disability Adjudication Services
02.2023 - Current
CEC Agent IV
Department of Human Services
02.2022 - 02.2023
Enforcement Agent III
Department of Human Services
04.2018 - 02.2022
Data Analyst
Department of Public Health
06.2015 - 04.2018
Tax Clerk II / Purchasing Tech
Columbus Consolidated Government
06.2005 - 02.2015
Customer Service Specialist
American Family Life Assurance Company (AFLAC)
01.2003 - 06.2005
Office Assistant
Columbus Regional Hospital
01.2000 - 01.2003
Administrative Assistant
A J McClung YMCA
01.1997 - 06.2000
Master of Business Administration - undefined
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
Accounting Certificate - undefined
Columbus Technical College
Master of Science - Accounting
Walden University
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