Jennifer Robison
Lilburn,GA
Summary
Diligent, with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Knowledgeable, with solid background in managing dining services and ensuring exceptional customer experiences. Proven track record of coordinating team efforts to deliver high-quality service and enhance guest satisfaction. Demonstrated expertise in conflict resolution and multitasking in fast-paced environment.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
16
16
years of professional experience
Work History
Head Server
The Mad Italian
01.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Restaurant Manager
The Diner at Webb Gin
01.2018 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Office Manager
TGA Investment Property
01.2013 - 01.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Administrative Assistant
Next Wave Media Solutions
02.2009 - 01.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Early Childhood Education
University of North Georgia
Gainesville, GASkills
- Banquet coordination
- Training employees
- Increasing sales
- Problem-solving
- Attention to detail
- Team leadership
- Payroll processing
- Bookkeeping
- Account reconciliation
- Inventory control
- Project management
- Onboarding and orientation
- Microsoft Office Suite
- Office administration
Timeline
Head Server
The Mad Italian
01.2023 - 01.2025
Restaurant Manager
The Diner at Webb Gin
01.2018 - 01.2023
Office Manager
TGA Investment Property
01.2013 - 01.2018
Administrative Assistant
Next Wave Media Solutions
02.2009 - 01.2013
Early Childhood Education
University of North Georgia
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