Jennifer Stone
Cumming
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
39
39
years of professional experience
Work History
Senior Business Systems Analyst
Fidelity Information Services
04.1998 - 01.2024
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Spearheaded system upgrades to enhance user experience and improve overall functionality.
- Provided expert-level support to end-users in troubleshooting technical issues, promoting a positive user experience across various business functions.
Head Teller
SouthTrust Bank
01.1985 - 04.1998
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Education
No Degree - Computer And Information Sciences
Dekalb Junior
Norcross, GaTimeline
Senior Business Systems Analyst
Fidelity Information Services
04.1998 - 01.2024
Head Teller
SouthTrust Bank
01.1985 - 04.1998
No Degree - Computer And Information Sciences
Dekalb Junior
Similar Profiles
Mithun DasMithun Das
IT Team Lead at CMS IT Services Private Limited and CLIENT : Fidelity Information Services India Private ltdIT Team Lead at CMS IT Services Private Limited and CLIENT : Fidelity Information Services India Private ltd
Madhusudan NMadhusudan N
Senior Database Analyst at Fidelity Information ServicesSenior Database Analyst at Fidelity Information Services
Amaresh SatapathyAmaresh Satapathy
Network Analyst 3 ( Permit to Operate Projects) at Fidelity Information ServicesNetwork Analyst 3 ( Permit to Operate Projects) at Fidelity Information Services
Jagadeesh ChitragarJagadeesh Chitragar
A) Senior Business Systems Analyst at Fidelity Information Services Ind Pvt. Ltd.A) Senior Business Systems Analyst at Fidelity Information Services Ind Pvt. Ltd.
Brenna MonroeBrenna Monroe
Order Picker at Home DepotOrder Picker at Home Depot