Jennifer Thomas

Department (Operations) Manager

03/2025 - current

• Manage labor planning/budgeting and strategically schedule athletes to ensure optimal coverage, operational efficiency, and proactively adjust staffing to meet evolving business needs.
• Recruit, onboard, and integrate new athletes into Nike's culture, expectations, and service model.
• Support daily store operations, ensuring alignment, consistency, and smooth execution in a fast‑paced retail environment.
• Provide ongoing coaching, feedback, and development to elevate team performance and strengthen store capability.
• Design and lead engaging culture‑building activities and competitions to boost morale, strengthen team connection, and maintain positive energy throughout the store.
• Lead the Nike Community Ambassador program by coordinating athlete schedules, ensuring all trainings are completed, and delivering high‑impact sport experiences that inspire and empower kids as the future of sport.

Retail Supervisor (Visual Merchandising Specialist)

11/2024 - 03/2025

• Promoted to delegate tasks to effectively meet expected customer and business demands.
• Coordinate merchandising displays, signage and sales enablement
• Increase customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Train new employees on store policies, procedures, and sales techniques to enhance their performance.
• Evaluate employee performance regularly to provide constructive feedback for continuous improvement.
• Review apparel audits thoroughly to ensure accuracy and accountability of items.

Accounting/Administrative Assistant

09/2024 - 11/2024

• Trained and monitored cashiers to maximize individual and team performance.
• Administered advanced cashiering tasks including balancing registers and assembling/verifying cash deposits to maintain strong financial controls.
• Assisted cashiers and resolved irregular/difficult transactions.
• Supported scheduling through zone chart report generation and ensuring daily athlete coverage.
• Performed support tasks including ordering supplies, submitting change orders, front end maintenance, and time clock exceptions.

Retail Associate - FT Athlete

08/2024 - 09/2024

• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.

• Promoted to Account Manager responsible for overseeing all daily operations of a $3+ million annual revenue, 1000+ customer base financing and collections business
• Managed all customer communication and interfacing, maximizing revenue, while ensuring customer satisfaction and decreasing delinquency
• Customer-facing duties included: customer education and compliance with rental purchase agreements, monitoring payment activity and reviewing accuracy of payoff figures, negotiating with defaulters and repossessing buildings
• Assisted in business development strategy, planning, and execution
• Operated business systems and software, collecting and analyzing data to identify trends and sales opportunities
• Managed social media marketing and content development

• Collected payments for 1000+ customers to reduce outstanding payments and increase cash flow
• Operated bank lockbox and RTO software
• Managed defaulters to collect or repossess buildings
• Ran reports and utilized spread sheets daily for business analysis