Summary
Overview
Work History
Education
Skills
Ideal Position
Timeline
Generic
Jennifer Tyler

Jennifer Tyler

Leesburg,GA

Summary

I am a dynamic professional with a wide array of experience that expands far beyond the portion of work history showcased in this resume. Known for excellence in customer service, I have provided compassionate, knowledgeable, customer-focused service in every position I have ever held in my 22 years of work history. I am a quick learner, and enjoy learning different tasks spanning different positions in order to be a more productive, helpful team member or lead. Proficient in conflict resolution, I am able to maintain calm under pressure and high stress situations. Excellent verbal and oral communication skills also make me a vital part in fostering communication between staff and customers, bridging the gap efficiently and professionally.

Overview

5
5
years of professional experience

Work History

Team Lead

Petsense by Tractor Supply
08.2024 - 08.2025
  • Provided excellence in customer service
  • Assisted customers in locating products
  • Listened to customers and suggested products suitable for their needs
  • Worked the register
  • Kept the store clean and tidy
  • Assisted with stocking shelves
  • As a key holder, I performed closing duties, including cleaning duties, counting down registers, completing paper work, counting safe, preparing drawers for next day
  • Observed and cared for all live animals regularly

Owner and Operator

Word of Life Transport LLC
05.2021 - 10.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Spoke with each customer personally to seek to understand needs of both them and their animals in need of transportation.
  • Strictly maintained driving log in compliance with DOT.
  • Strictly adhered to all state and federal laws as it pertained to operations and driving cross country.
  • Maintained an accurate, working knowledge of weather conditions, road conditions, potential hazards, to ensure the safety of the transporter and the animal(s) at all times.
  • Maintained all necessary paperwork with access to it made available both on the road and in the office.
  • Maintained constant communication with business partner when either of us were on the road to ensure safety, stay in the loop, and discuss potential delays, add ons, etc.
  • Maintained close communication with customers at all times to ensure their comfort and knowledge of what was happening at all times.
  • Provided excellent customer service on and off the road.
  • Maintained vehicles to ensure animal safety.
  • Obtained and maintained all regulatory articles, documentations, and certification as required by federal and state law.
  • Provided tracking information with both customers and business partner so everyone was kept up to date at all times.
  • Provided 24/7 monitoring and care of all of animals needs, comfort, and stress levels to ensure a safe, healthy, and enjoyable journey to their destination.

Team Member

Pet Supplies Plus
04.2024 - 08.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong product knowledge to ensure each customer was well attended to.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Fostered positive work environment, leading by example and offering support to team members as needed.

Customer Service Representative

Pizza Hut
08.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Answered phones and took orders and payments
  • Ensured each customer got the correct food and it was to their satisfaction
  • Maintained a clean front lobby and restroom
  • Made myself available to work other stations as needed to promote good team work
  • Other tasks as assigned

Confetti's Party Rental

Administrative Assistant
06.2022 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Adapted quickly to new technology and software applications.
  • Served as a liason between office and warehouse personnel, as well as delivery drivers.
  • Quickly built and maintained professional relationships with other party rental companies in the area to keep up on latest trends and foster team work to better serve our community.
  • Frequently served in laundry and warehouse to aid the team as needed.
  • Occasionally went on deliveries when extra help was needed with loading, unloading, or set up.
  • Answered phones and emails in a swift manner.
  • Set up appointments.
  • Met with clients and spoke with them about their needs.
  • Provided excellent customer service to each and every customer
  • Worked closely with office manager to fulfill orders, respond to customers, and attend to any other issue that arose each day.

Administrative Assistant

McElroy's
10.2021 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Maintained a clean and safe work environment.
  • Assisted in-store customers with locating products.
  • Maintained a close relationship with warehouse staff to provide customers with up to date information regarding their orders.

Laundry and Warehouse Attendant

Epic Events and Tents
08.2020 - 05.2021
  • Maintained a safe and clean working environment through regular inspections and adherence to safety protocols.
  • Collaborated with team members to meet daily productivity goals and improve overall warehouse operations.
  • Participated in continuous improvement initiatives to identify areas for optimization within the warehouse processes.
  • Reinforced positive workplace culture fostering teamwork and open communication among colleagues across different departmentsfunctions.
  • Reduced product damages by implementing proper storage techniques and handling procedures.
  • Contributed to cost reduction efforts through the optimization of warehouse layout and space utilization.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Sorted and delivered materials to different work areas and staff.
  • Inspected all material before presoaking, treating, or laundering.
  • Folded all material in specific ways to ensure quick identification
  • Labeled all clean material for proper inventory, identification, and organizational purposes.
  • Worked closely with other departments to foster communication and enhance collaboration as well as customer service
  • Routinely reported to other sites to aid in other positions, including, but not limited to, tuxedo rental, event center janitor, set up and tear down crew, event worker, florist assistant, liaison between owners and staff across all departments and two locations.
  • Routinely cleaned bathrooms, swept and mopped floors, and performed other tasks as assigned.
  • Picked and packaged orders swiftly and accurately
  • Took inventory of each order that returned, ensuring the condition of items matched the condition in which they left; if they did not, an itemized report was made and given to proper staff members and the owner.
  • Assisted with inventory counts.
  • Washed all dishes, dried, repackaged them, and returned them to proper locations.

Education

Associate of Arts - Social Sciences

Grace Christian University
Grand Rapids, MI (online)

Skills

  • Excellence in customer service
  • Attention to detail
  • Customer focus
  • Complaint and conflict resolution
  • Teamwork and collaboration
  • Proficient verbal and written communication
  • Active listening
  • Compassion
  • Positive attitude

Ideal Position

I seek to become part of a good, well-organized, and customer-focused team. The ideal fit for me is one that prioritizes excellent customer service, creative solutions, team work and camaraderie, and maintaining a healthy work-life balance.

Timeline

Team Lead

Petsense by Tractor Supply
08.2024 - 08.2025

Team Member

Pet Supplies Plus
04.2024 - 08.2024

Customer Service Representative

Pizza Hut
08.2023 - 04.2024

Confetti's Party Rental

Administrative Assistant
06.2022 - 03.2023

Administrative Assistant

McElroy's
10.2021 - 03.2022

Owner and Operator

Word of Life Transport LLC
05.2021 - 10.2024

Laundry and Warehouse Attendant

Epic Events and Tents
08.2020 - 05.2021

Associate of Arts - Social Sciences

Grace Christian University

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Jennifer Tyler