Jennifer Venuti
Marietta
Summary
Dynamic Customer Care Specialist with a proven track record at F&I Sentinel, achieving 287 cases weekly with less than 1% error rate. Skilled in problem resolution and quality assurance, I excel in adapting to challenges while prioritizing customer satisfaction and supporting team success.
Overview
16
16
years of professional experience
Work History
Customer Care Specialist
F&I Sentinel
09.2024 - Current
- Maintain daily, weekly, and monthly quotas to meet and exceed established SLAs
- Verify customer account information by accurately and efficiently analyzing their account data
- Make excellent use of available resources and produce quality, error free work
- Extremely adaptable and never too busy to assist with any project while maintaining my workload. I also volunteered to learn and take on MA files in CEP.
- Collaborate with managers to identify specific training needs for individual lanes within the DTP
- Keep track of my own KPIs to stay on top of improvements needed when applicable
- Produced 287 cases per week against a goal of 250 with less than a 1% error rate. Had 41 findings in 5225 touched cases
- Understand why we do what we do and am never too busy to support a teammate when they seem like they need help or ask me directly
Call Center Customer Service Representative
Andvaris Virtual Solutions
05.2023 - 06.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Kept up to date with company KPIs
Licensed Health Insurance Agent
USHealth Advisors
07.2019 - 09.2023
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Front Desk Receptionist
TruSpec
06.2017 - 03.2019
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Team Lead Sales Associate
Pier One Imports
08.2009 - 02.2014
- Streamlined sales processes for increased efficiency and improved team performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Optimized resource allocation by analyzing workload distribution among team members and adjusting assignments as needed to maximize productivity.
- Monitored individual and team performance metrics, identifying areas for improvement and implementing corrective actions accordingly.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
Design And Media Production Technology
Chattahoochee Technical College
Marietta, GA08-2016
Skills
- Payment processing
- Quality assurance
- Problem resolution
- Project management
- Documentation and reporting
- Data entry
- Conflict mediation
- Time management
- Active listening
- Adaptability and flexibility
- Task prioritization
- Customer service excellence
Languages
German
Limited Working
Timeline
Customer Care Specialist
F&I Sentinel
09.2024 - Current
Call Center Customer Service Representative
Andvaris Virtual Solutions
05.2023 - 06.2024
Licensed Health Insurance Agent
USHealth Advisors
07.2019 - 09.2023
Front Desk Receptionist
TruSpec
06.2017 - 03.2019
Team Lead Sales Associate
Pier One Imports
08.2009 - 02.2014
Design And Media Production Technology
Chattahoochee Technical College
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